What Are The Characteristics Of Tourism And Hospitality?

Tourism and hospitality boast unique characteristics that significantly shape travel experiences in Vietnam, especially in vibrant cities like Hanoi. SIXT.VN offers tailored solutions that address these specific industry traits, ensuring seamless and memorable journeys. Let’s delve into these characteristics and see how SIXT.VN helps you navigate them effortlessly, enhancing your travel experience with our services.

1. What Is Intangibility In Tourism And Hospitality?

Intangibility means many tourism products are experiential rather than something you can physically hold. The core services in tourism, like a guided tour or a hotel stay, are experiences. These can be remembered and enjoyed, but not touched or seen before consumption.

Think of a cruise experience or the stunning view from a mountaintop – these are intangible. While there are tangible elements like a hotel bed or food, these are secondary to the overall experience of pleasure and relaxation that travelers seek. According to a 2023 report by the Vietnam National Administration of Tourism (VNAT), tourists increasingly value unique and immersive experiences over material goods, with a focus on cultural enrichment and personal growth.

2. Why Is Perishability A Key Trait In Tourism And Hospitality?

Perishability refers to the fact that tourism products have a limited lifespan. Once that time passes, the product can no longer be sold. Hotel rooms and airline seats are prime examples: if they aren’t booked for a specific night or flight, that revenue is lost forever.

This means that travel services need to be consumed as soon as they are available. Consider an airline: each flight has a set number of seats that must be sold. Similarly, a hotel has rooms that need to be rented out nightly. If a tourist doesn’t visit a site or stay in a hotel on a given day, that opportunity is lost and cannot be recovered. According to research from the World Tourism Organization (UNWTO) in 2022, effective revenue management is critical for mitigating losses due to perishability in the tourism sector.

2.1. What Strategies Can Be Used To Overcome Perishability?

The tourism industry uses several strategies to manage perishability, including:

• Overbooking: Airlines often overbook flights, anticipating that some passengers will not show up. This ensures that flights are as full as possible, maximizing revenue.
• Multiple Distribution Channels: Offering products through various outlets, such as airline offices, tour operators, and travel agents, increases the chances of selling perishable inventory.
• Discounts: Offering discounts and special promotions encourages immediate consumption, filling seats and rooms that might otherwise go empty.
• Dynamic Pricing: Adjusting prices based on demand and availability helps to attract customers during off-peak times and maximize revenue during peak seasons.

3. Why Can’t Tourism Services Be Inventoried?

Tourism services are intangible and cannot be stored like physical products. Services such as airline seats or hotel rooms cannot be saved for future use.

For example, if an airline fails to sell seats on a particular flight or a hotel doesn’t rent out its rooms on a given night, the opportunity to generate revenue from those services is lost forever. This contrasts sharply with product-based industries, where excess inventory can be stored and sold later. According to a 2021 study by the Pacific Asia Travel Association (PATA), the inability to store tourism services necessitates a strong focus on real-time demand management and flexible pricing strategies.

4. What Does Heterogeneity Mean For Tourism And Hospitality Services?

Heterogeneity means that the services provided in tourism are not uniform. While companies strive to standardize service delivery through training and quality control, the human element introduces variability.

Even standardized products, like a two-day, three-night hotel package, can offer different experiences depending on factors such as the staff member serving the customer, the mood of the consumer, and unforeseen external factors. For example, two guests purchasing the same package might have vastly different experiences due to the interactions they have with hotel staff. According to a 2022 report by the Tourism Authority of Thailand (TAT), personalization and customization are becoming increasingly important for addressing the heterogeneity of tourism experiences and meeting diverse customer expectations.

5. Why Is The Tourism Industry Considered People-Centric?

The tourism industry relies heavily on interactions between people, from the initial booking to accommodation and sightseeing. The quality of these interactions significantly impacts customer satisfaction.

The industry involves a high degree of interaction at various stages, such as booking tickets, checking into a hotel, and participating in tours. Service providers with excellent customer contact skills tend to create more positive experiences. In contrast, poor interactions can lead to dissatisfaction. A study by the Ministry of Culture, Sports and Tourism of Vietnam in 2023 emphasized the need for training and development programs to enhance the interpersonal skills of tourism professionals, ensuring consistently high-quality service delivery.

6. Why Is Inseparability A Defining Characteristic Of Tourism?

Inseparability refers to the fact that many tourism products are both produced and consumed simultaneously. Unlike tangible goods that can be made in one place and consumed elsewhere, travel-related products are experienced in real-time.

For instance, a tourist experiences a wildlife safari as it unfolds. Production and consumption occur together, creating interdependence between producers and consumers. Tourists must come to the producers to consume the product, and this interaction shapes their overall experience. According to research from Cornell University’s School of Hotel Administration in 2020, this inseparability underscores the importance of managing the service environment and ensuring positive interactions at every touchpoint.

7. How Do Demand Fluctuations Impact The Tourism Industry?

Demand fluctuations are a significant challenge in the tourism industry. Tourism is highly susceptible to seasonal variations, influenced by factors such as weather, holidays, and school breaks.

Natural or artificial events, such as natural disasters, riots, or wars, can also dramatically affect demand. For example, beach destinations may see peak demand during the summer months, while ski resorts thrive in winter. Events like political instability or health crises can lead to sudden declines in tourist arrivals. A 2022 analysis by the International Air Transport Association (IATA) highlighted the need for airlines and other tourism businesses to implement flexible capacity management strategies to mitigate the impact of demand fluctuations.

8. Is The Tourism Industry Dominated By Small Businesses?

Yes, a significant portion of the tourism sector comprises small businesses. Many tourism businesses employ fewer than ten people.

The ease of entry and the nature of the business contribute to this structure. These small businesses often provide personalized services and contribute to the unique character of tourist destinations. According to the General Statistics Office of Vietnam in 2023, small and medium-sized enterprises (SMEs) account for over 80% of all tourism businesses in the country, playing a vital role in local economies and employment.

9. How Is The Tourism Industry Driven By The Private Sector?

The tourism industry is largely driven by the private sector. While governments may run marketing campaigns to promote destinations and develop infrastructure like roads and airports, the bulk of tourism services is provided by private businesses.

Business owners design their own tour packages and manage their operations, taking full responsibility for their success. This private sector involvement fosters innovation and competition, leading to improved services and experiences for tourists. According to a 2021 report by the World Travel & Tourism Council (WTTC), private investment in tourism infrastructure and services is a key driver of economic growth and job creation in the sector.

10. Why Is The Tourism Industry Considered Decentralized?

The tourism industry is decentralized due to the diverse range of services it encompasses and the variety of service providers involved. Different locations offer different services and attract different types of tourists.

This decentralization leads to a fragmented market with players of all sizes, from large hotel chains to small, independent tour operators. According to a 2022 study by the Asian Development Bank (ADB), this decentralized structure promotes competition and innovation, but also requires effective coordination and collaboration among stakeholders to ensure sustainable and inclusive tourism development.

11. What Are The Key Characteristics Of The Tourism and Hospitality Industry?

The tourism and hospitality industry possesses several unique characteristics that set it apart. Understanding these characteristics is essential for businesses to effectively manage their operations, meet customer expectations, and thrive in a competitive market.

11.1. Intangibility

Tourism products are primarily experiences rather than tangible goods. This means that customers cannot physically evaluate or sample the product before purchasing it. For example, a customer cannot try out a hotel room or experience a tour before paying for it. This intangibility makes it challenging for businesses to market their products and build trust with customers.

11.2. Perishability

Tourism products are highly perishable, meaning that they cannot be stored for future use. Once a service opportunity is missed, it is lost forever. For instance, an empty hotel room or an unsold airline seat cannot be recovered. This perishability requires businesses to carefully manage their inventory and pricing to maximize revenue and minimize losses.

11.3. Inseparability

Tourism services are often produced and consumed simultaneously. The service provider and the customer are often present at the same time, and the quality of the service depends on the interaction between them. For example, a customer’s experience at a restaurant depends on the food, the service, and the atmosphere. This inseparability makes it challenging for businesses to standardize their service and ensure consistent quality.

11.4. Heterogeneity

Tourism services are highly variable and difficult to standardize. Each customer is unique, and their expectations and preferences may vary. Additionally, the service environment can change from day to day, affecting the quality of the service. For example, a hotel room may be clean and comfortable one day, but not the next. This heterogeneity requires businesses to be flexible and adaptable in their service delivery and to continuously monitor and improve their quality.

11.5. Seasonality

Tourism demand is often seasonal, with peak seasons and off-seasons. This seasonality can create challenges for businesses in terms of staffing, inventory management, and revenue forecasting. For example, a ski resort may be busy in the winter, but slow in the summer. This seasonality requires businesses to diversify their offerings, target different market segments, and manage their resources effectively.

11.6. Interdependence

The tourism industry is highly interdependent, with many different businesses and organizations working together to provide a seamless customer experience. For example, a tourist may interact with airlines, hotels, restaurants, tour operators, and transportation providers during their trip. This interdependence requires businesses to collaborate and communicate effectively to ensure customer satisfaction and success.

11.7. People-Intensive

The tourism industry is people-intensive, relying heavily on human interaction and service. Employees are the face of the business and play a critical role in creating positive customer experiences. This people-intensive nature requires businesses to invest in training and development, empower their employees, and foster a positive work environment.

11.8. Dynamic

The tourism industry is constantly evolving, with new trends, technologies, and customer preferences emerging regularly. This dynamic nature requires businesses to be innovative, adaptable, and responsive to change. For example, the rise of online travel agencies, mobile booking apps, and social media has transformed the way customers plan and book their trips. This dynamism requires businesses to embrace technology, monitor market trends, and continuously innovate their products and services.

12. How Can SIXT.VN Enhance Your Travel Experience In Light Of These Characteristics?

SIXT.VN understands the unique challenges and opportunities presented by the characteristics of tourism and hospitality. We offer a range of services designed to address these specific needs, ensuring a seamless and memorable travel experience in Vietnam, particularly in vibrant cities like Hanoi.

12.1. Addressing Intangibility

To overcome the challenge of intangibility, SIXT.VN provides detailed descriptions, high-quality photos, and customer reviews for all our services. This allows you to get a clear picture of what to expect before you book, helping you make informed decisions and build trust in our offerings. For example, our hotel booking service includes virtual tours and detailed room descriptions, while our tour packages feature comprehensive itineraries and testimonials from previous travelers.

12.2. Managing Perishability

SIXT.VN employs dynamic pricing strategies to manage perishability effectively. We offer discounts and promotions during off-peak seasons and times to encourage bookings and maximize occupancy rates. Additionally, our flexible cancellation policies provide you with peace of mind, knowing that you can adjust your travel plans if needed without incurring significant penalties.

12.3. Ensuring Consistency Despite Heterogeneity

To ensure consistent service quality despite the heterogeneity of the tourism industry, SIXT.VN invests heavily in training and development for our staff. We also implement strict quality control measures to monitor and improve our service delivery. Our customer feedback system allows us to identify areas for improvement and address any issues promptly, ensuring that you receive a consistently high-quality experience.

12.4. Leveraging Inseparability

SIXT.VN recognizes the importance of the interaction between service providers and customers in creating positive experiences. We strive to create a welcoming and engaging environment for our customers, both online and offline. Our friendly and knowledgeable staff are always available to assist you with your travel needs, providing personalized recommendations and support to ensure a seamless and enjoyable journey.

12.5. Adapting To Demand Fluctuations

SIXT.VN offers a diverse range of products and services to cater to different market segments and seasons. We also leverage technology to optimize our inventory management and pricing, allowing us to respond quickly to changes in demand. Our flexible booking system enables you to adjust your travel plans as needed, providing you with peace of mind and flexibility.

12.6. Supporting Small Businesses

SIXT.VN partners with local small businesses to offer unique and authentic travel experiences. We provide a platform for these businesses to showcase their products and services to a wider audience, helping them grow and thrive. By supporting small businesses, we contribute to the local economy and promote sustainable tourism development.

12.7. Driving Innovation

SIXT.VN embraces technology and innovation to enhance the customer experience and improve our operations. We continuously monitor market trends and customer preferences to identify new opportunities and develop innovative products and services. Our online booking platform, mobile app, and social media channels make it easy for you to plan and book your trips, access travel information, and connect with other travelers.

By understanding and addressing the unique characteristics of the tourism and hospitality industry, SIXT.VN strives to provide you with a seamless, memorable, and enjoyable travel experience in Vietnam. Whether you are looking for airport transfers, hotel bookings, tours, or other travel services, we are here to help you plan and book your perfect trip.

13. What Services Does SIXT.VN Offer To Navigate The Complexities Of Tourism?

SIXT.VN provides a comprehensive suite of services designed to cater to the diverse needs of travelers in Vietnam, especially in Hanoi. Our offerings are tailored to address the unique characteristics of the tourism and hospitality industry, ensuring a seamless and enjoyable experience.

13.1. Airport Transfers

We offer reliable and convenient airport transfer services, ensuring a smooth transition from the airport to your hotel or other destination. Our professional drivers and comfortable vehicles provide a stress-free start or end to your trip.

13.2. Hotel Bookings

SIXT.VN provides a wide selection of hotels to suit every budget and preference. Our online booking platform allows you to easily search, compare, and book hotels with detailed descriptions, photos, and customer reviews.

13.3. Tours

We offer a variety of tours to explore the cultural and historical attractions of Hanoi and other destinations in Vietnam. Our experienced guides provide informative and engaging commentary, ensuring a memorable and enriching experience.

13.4. Flight Bookings

SIXT.VN helps you find the best deals on flights to and from Vietnam. Our flight booking platform allows you to search, compare, and book flights from a wide range of airlines, making it easy to plan your travel itinerary.

13.5. Travel Packages

We offer customized travel packages that combine flights, hotels, tours, and other services into a convenient and cost-effective package. Our travel experts can help you design a personalized itinerary that meets your specific needs and preferences.

13.6. Visa Assistance

SIXT.VN provides visa assistance services to help you navigate the visa application process for Vietnam. Our experienced consultants can guide you through the requirements and procedures, ensuring a smooth and hassle-free visa application.

13.7. Travel Insurance

We offer comprehensive travel insurance plans to protect you against unexpected events during your trip. Our travel insurance covers medical expenses, trip cancellations, lost luggage, and other potential risks.

14. How Do I Book Services With SIXT.VN?

Booking services with SIXT.VN is easy and convenient. You can book online through our website or mobile app, or contact our customer service team for assistance.

14.1. Online Booking

Visit our website at SIXT.VN or download our mobile app from the App Store or Google Play. Search for the services you need, such as airport transfers, hotel bookings, tours, or flights. Compare the options and select the ones that best meet your needs. Follow the prompts to enter your travel details and payment information. Confirm your booking and receive your confirmation email.

14.2. Customer Service

Contact our customer service team by phone, email, or live chat. Our friendly and knowledgeable staff are available to assist you with your booking and answer any questions you may have. Provide our team with your travel details and preferences. Our team will help you find the best options and complete your booking. Receive your confirmation email and prepare for your trip.

15. Why Choose SIXT.VN For Your Travel Needs In Vietnam?

Choosing SIXT.VN for your travel needs in Vietnam offers numerous advantages, ensuring a seamless, enjoyable, and memorable experience.

15.1. Convenience

SIXT.VN provides a one-stop shop for all your travel needs in Vietnam. You can book flights, hotels, tours, airport transfers, and other services all in one place, saving you time and effort.

15.2. Reliability

We partner with reputable and reliable service providers to ensure that you receive high-quality services. Our drivers are professional and experienced, our hotels are clean and comfortable, and our tours are informative and engaging.

15.3. Affordability

SIXT.VN offers competitive prices on all our services. We also offer discounts and promotions to help you save money on your travel expenses.

15.4. Flexibility

We understand that travel plans can change, so we offer flexible booking policies that allow you to adjust your travel dates or cancel your booking if needed.

15.5. Customer Support

Our friendly and knowledgeable customer service team is available 24/7 to assist you with any questions or concerns you may have. We are committed to providing you with the best possible customer service.

15.6. Local Expertise

SIXT.VN has extensive local knowledge and expertise. We can provide you with valuable insights and recommendations to help you plan your perfect trip to Vietnam.

15.7. Sustainability

We are committed to sustainable tourism practices. We partner with local businesses that share our commitment to environmental protection and social responsibility.

16. What Are Some Essential Travel Tips For First-Time Visitors To Vietnam?

Planning a trip to Vietnam for the first time can be exciting, but it’s essential to be prepared. Here are some essential travel tips to ensure a smooth and enjoyable experience:

16.1. Visa Requirements

Check the visa requirements for your nationality before traveling to Vietnam. Depending on your citizenship, you may be able to enter Vietnam visa-free for a certain period, or you may need to apply for a visa in advance. You can apply for a visa online or at a Vietnamese embassy or consulate in your home country. SIXT.VN can provide visa assistance services to help you navigate the visa application process.

16.2. Currency

The official currency of Vietnam is the Vietnamese Dong (VND). It’s a good idea to exchange some currency before you arrive in Vietnam or upon arrival at the airport. You can also withdraw cash from ATMs, which are widely available in major cities. Credit cards are accepted in some establishments, but it’s always a good idea to have cash on hand, especially when traveling to smaller towns or rural areas.

16.3. Language

The official language of Vietnam is Vietnamese. While English is spoken in tourist areas, it’s helpful to learn a few basic Vietnamese phrases, such as “xin chào” (hello), “cảm ơn” (thank you), and “tạm biệt” (goodbye). This will not only enhance your interactions with locals but also show that you respect their culture.

16.4. Transportation

Vietnam has a variety of transportation options, including taxis, buses, trains, and motorbikes. Taxis are readily available in major cities, but it’s important to negotiate the fare before getting in or ensure that the meter is running. Buses are a cost-effective way to travel between cities, but they can be crowded and uncomfortable. Trains are a more comfortable option for longer distances, but they may be slower. Motorbikes are a popular mode of transportation in Vietnam, but they can be dangerous, especially if you’re not an experienced rider. If you choose to rent a motorbike, make sure you have a valid driver’s license and wear a helmet. SIXT.VN offers airport transfer services and can assist you with arranging transportation during your trip.

16.5. Accommodation

Vietnam offers a wide range of accommodation options to suit every budget and preference, from budget-friendly hostels to luxurious hotels. It’s a good idea to book your accommodation in advance, especially during peak season. SIXT.VN provides a wide selection of hotels to choose from, with detailed descriptions, photos, and customer reviews.

16.6. Food And Drink

Vietnamese cuisine is renowned for its delicious and diverse flavors. Be sure to try local specialties such as pho (noodle soup), banh mi (sandwich), and fresh spring rolls. Street food is a must-try in Vietnam, but it’s important to choose vendors that appear clean and hygienic. Tap water is not safe to drink in Vietnam, so stick to bottled water or filtered water.

16.7. Health And Safety

Consult your doctor before traveling to Vietnam to ensure that you have all the necessary vaccinations and medications. It’s also a good idea to pack a basic first-aid kit with essentials such as antiseptic wipes, bandages, and pain relievers. Be aware of your surroundings and take precautions to protect yourself from petty theft, such as keeping your valuables out of sight and avoiding walking alone at night.

16.8. Culture And Etiquette

Vietnam has a rich and unique culture, and it’s important to be respectful of local customs and traditions. Dress modestly when visiting temples and pagodas, and remove your shoes before entering someone’s home. Avoid public displays of affection and be mindful of your body language. Learning a few basic Vietnamese phrases and customs will go a long way in showing your respect for the local culture.

17. What Are Some Popular Tourist Destinations In Hanoi?

Hanoi, the capital of Vietnam, is a vibrant and historic city with a wealth of attractions to explore. Here are some popular tourist destinations in Hanoi:

17.1. Hoan Kiem Lake

Hoan Kiem Lake is a picturesque lake located in the heart of Hanoi. It’s a popular spot for locals and tourists alike, with a scenic walking path, a historic temple, and a charming red bridge.

17.2. Old Quarter

The Old Quarter is a maze of narrow streets and alleys, filled with shops, restaurants, and traditional houses. It’s a great place to wander, soak up the atmosphere, and sample local street food.

17.3. Temple Of Literature

The Temple of Literature is a historic temple complex that dates back to the 11th century. It was Vietnam’s first university and is now a popular tourist attraction.

17.4. Ho Chi Minh Mausoleum

The Ho Chi Minh Mausoleum is a grand mausoleum where the embalmed body of Ho Chi Minh, the founder of modern Vietnam, is preserved. It’s a solemn and important site for Vietnamese people.

17.5. One Pillar Pagoda

The One Pillar Pagoda is a unique and iconic pagoda that is built on a single pillar in the middle of a pond. It’s one of the most recognizable symbols of Hanoi.

17.6. Water Puppet Theater

The Water Puppet Theater is a traditional Vietnamese art form that features puppets performing on a water stage. It’s a fun and entertaining show for all ages.

17.7. Vietnam Museum Of Ethnology

The Vietnam Museum of Ethnology is a fascinating museum that showcases the diverse cultures and traditions of Vietnam’s ethnic groups.

18. What Kind Of Travel Documents Should I Bring To Vietnam?

When traveling to Vietnam, it’s essential to have the necessary travel documents to ensure a smooth and hassle-free trip. Here’s a list of essential travel documents to bring to Vietnam:

18.1. Passport

Your passport must be valid for at least six months beyond your intended stay in Vietnam. Make sure to check the expiration date of your passport before traveling.

18.2. Visa (If Required)

Depending on your nationality, you may need a visa to enter Vietnam. Check the visa requirements for your citizenship and apply for a visa in advance if necessary.

18.3. Flight Tickets

Bring a copy of your flight tickets, including your arrival and departure dates, flight numbers, and airline information.

18.4. Hotel Reservations

Have a copy of your hotel reservations, including the hotel name, address, and contact information.

18.5. Travel Insurance

Bring a copy of your travel insurance policy, including the policy number, coverage details, and emergency contact information.

18.6. Driver’s License (If Renting A Vehicle)

If you plan to rent a vehicle in Vietnam, bring your driver’s license and an international driving permit (IDP).

18.7. Vaccination Records

If you have received any vaccinations for travel to Vietnam, bring a copy of your vaccination records.

18.8. Copies Of Important Documents

Make copies of your passport, visa, flight tickets, hotel reservations, travel insurance policy, and driver’s license. Keep the copies separate from the originals in case of loss or theft.

18.9. Emergency Contact Information

Carry a list of emergency contact information, including the contact details of your family members, friends, and the Vietnamese embassy or consulate in your home country.

19. What Kind Of Power Plugs Are Used In Vietnam?

Vietnam uses two main types of power plugs: Type A and Type C.

19.1. Type A

Type A plugs have two flat parallel pins and are commonly used in North America, Japan, and some other countries.

19.2. Type C

Type C plugs have two round pins and are commonly used in Europe, South America, and Asia.

The standard voltage in Vietnam is 220V, and the frequency is 50Hz. If your devices use a different voltage or frequency, you will need a voltage converter or adapter. It’s a good idea to bring a universal adapter that can accommodate different types of plugs and voltages.

20. What Are Some FAQs About The Characteristics Of Tourism And Hospitality?

Here are some frequently asked questions (FAQs) about the characteristics of tourism and hospitality:

20.1. What is the primary difference between tourism and hospitality?

Tourism involves traveling for leisure or business, while hospitality focuses on providing services like accommodation, food, and entertainment to travelers.

20.2. How does intangibility affect marketing in tourism?

Tourism marketing relies heavily on creating trust and showcasing experiences through visuals, testimonials, and detailed descriptions.

20.3. What is the impact of seasonality on hotel operations?

Seasonality impacts staffing levels, pricing strategies, and marketing efforts, requiring hotels to adapt to peak and off-peak periods.

20.4. How can personalization address the heterogeneity of tourism services?

Personalization allows businesses to tailor services to individual customer preferences, enhancing satisfaction and loyalty.

20.5. Why is customer service so critical in the tourism industry?

Excellent customer service is crucial due to the high level of interaction and the impact it has on customer experiences and word-of-mouth referrals.

20.6. What strategies can hotels use to mitigate the impact of perishability?

Hotels can use dynamic pricing, promotions, and partnerships to fill rooms and minimize losses from unsold inventory.

20.7. How does the private sector contribute to tourism development?

The private sector drives innovation, investment, and service quality improvements, leading to economic growth and job creation.

20.8. What role does technology play in addressing the challenges of tourism and hospitality?

Technology helps manage inventory, personalize services, enhance customer communication, and improve operational efficiency.

20.9. How can small businesses compete in the decentralized tourism industry?

Small businesses can differentiate themselves through unique offerings, personalized service, and strong community connections.

20.10. What are the key trends shaping the future of tourism and hospitality?

Key trends include sustainable tourism, experiential travel, technology integration, and the growing importance of personalization and customer reviews.

Ready to experience the best of Vietnam with ease and confidence? SIXT.VN offers tailored travel solutions to make your journey seamless and memorable. Contact us today to plan your perfect trip!

Address: 260 Cau Giay, Hanoi, Vietnam

Hotline/Whatsapp: +84 986 244 358

Website: SIXT.VN