What is Travel Agent Viator And How To Use It?

Are you planning a trip to Vietnam and feeling overwhelmed with the details? Travel Agent Viator, a TripAdvisor company, offers a fantastic solution, providing access to over 300,000 tours, activities, and excursions worldwide and SIXT.VN is here to help you navigate the best options in Vietnam, ensuring a seamless and unforgettable experience. Discover how you can leverage travel platforms like Viator to plan your dream trip to Vietnam with ease. Thinking about Vietnam tourism packages? We got you covered.

1. Who Can Benefit from Using Travel Agent Viator?

Travel agent Viator is designed to assist various users, including tour operators, travel agents, and travelers, enhancing their travel experiences and business opportunities.

• Tour Operators: Tour operators can list their products on Viator to increase bookings and promote their businesses to millions of travelers worldwide.
• Travel Agents: Travel agents can use Viator to book experiences for clients and earn commission on tours and activities in destinations around the world.
• Travelers: Travelers can use Viator to explore a wide variety of experiences — everything from simple tours to extreme adventures, with real traveler reviews, industry-leading flexibility, and 24/7 customer service.

2. How Can Tour Operators Use Travel Agent Viator to Grow Their Business?

Travel agent Viator offers tour guides and activity providers a seamless platform to expand their business and connect with a global audience.

Businesses, regardless of size, can showcase their unique experiences on Viator, from extensive tour operations to local family-run ventures like vineyards or guided walking tours led by local experts. This allows them to reach a broader customer base and boost their bookings.

Hoi An’s ancient streets offer a charming setting for walking tours promoted by travel agents via Viator.

2.1. What are Viator’s Product Acceptance Criteria?

Before listing any product on the Viator marketplace, it’s crucial to meet Viator’s Product Acceptance Criteria. Ensure your offerings comply with these standards to avoid rejection and maximize your chances of being listed. Products that violate policies are rejected without a refund of the product submission fee.

2.2. What are Viator’s Policies on Animal Welfare and Unsupported Locations?

Viator’s policies strictly prohibit experiences involving wild or captive animals and those operating in unsupported locations. Adhering to these guidelines is essential for maintaining ethical and sustainable tourism practices.

2.3. How to Create an Account on Viator?

Creating a Viator account is a straightforward process that allows you to start listing your tours and activities:

1. Click here to create a login.
2. Fill out your profile with details about your business and offered experiences.
3. Link your Tripadvisor account. If you don’t have one, the setup assistant will prompt you to create one.

2.4. What are the Fees Associated with Selling on Viator?

While joining Viator is free, there are certain fees to consider when selling through the platform:

• Product Submission Fee: A $29 submission fee is required to create a listing on Viator, which includes access to Viator Launch Assist.
• Commission Fee: A commission fee is charged on every booking, varying based on product type and location.

2.5. How to Earn the Viator Badge of Excellence?

Earning the Viator Badge of Excellence for your listings can significantly boost your credibility with travelers browsing the site and help your product stand out. According to Viator, products meeting their ‘Excellent’ quality standards automatically receive this badge.

Here are a few ways to achieve this:

• Ensure future availability.
• Provide complete product details with high-quality photos.
• Encourage customer reviews (at least 15 reviews are needed).
• Connect a booking system like Bókun to manage reservations.
• Lower your tour cancellation rate to less than 2%.

3. How Can Travel Agents Utilize Travel Agent Viator to Enhance Their Services?

Travel agent Viator offers travel agents a powerful platform to promote their global product inventory in exchange for a competitive commission.

Travel agents gain access to all products listed on Viator, including a collection of VIP and Viator-exclusive tours that cannot be booked elsewhere. This allows agents to offer unique and diverse experiences to their clients, setting them apart from competitors.

Ha Long Bay cruises are popular offerings for travel agents using Viator, showcasing Vietnam’s stunning natural beauty.

3.1. What Tools Does the Viator Travel Agent Program Provide?

The Viator Travel Agent Program provides a suite of tools designed to simplify the process of selecting, sharing, and tracking the best experiences for their clients:

• Exclusive access to the Viator marketplace for sourcing experiences.
• Options to book experiences directly for clients or send them Share with Clients links.
• Ability to embed experiences on their website with a personalized widget.
• Centralized Travel Agent dashboard for managing bookings, earnings, and communications with operators.

3.2. What Benefits Do Travel Agents and Their Clients Enjoy Through the Viator Travel Program?

Through the Viator Travel Program, Travel Agents and their clients enjoy the same world-class Viator benefits, including 24/7 global support and a 24-hour cancellation policy on most products.

4. How Can Travelers Use Travel Agent Viator to Plan Their Trips?

Travel agent Viator provides travelers with an easy-to-use platform to explore and book over 300,000 travel experiences via their website or mobile app. This vast selection allows travelers to find activities that suit their interests and preferences, ensuring a memorable trip.

4.1. Why Do Travelers Choose Viator?

Travelers choose Viator for its:

• Ultimate flexibility: Free cancellation and payment options to suit any plans or budget.
• Quality: High-quality standards and millions of traveler reviews.
• Award-winning customer service: Viator’s customer service team is available 24/7.

4.2. How to Navigate the Viator Marketplace?

Navigating the Viator marketplace is simple and intuitive. For example, to find walking tours in Rome:

1. Type your query into the search bar on the Viator website.
2. Browse the options and filter results by price, star rating, duration, etc.
3. Select a tour, check availability, and review details on cancellations and payments.
4. Choose your preferred time slot and complete the checkout process on Viator’s secure booking site.
5. Receive a booking confirmation email from Viator.

5. What Are the Key Considerations When Choosing a Tour or Activity on Viator?

When selecting a tour or activity on Viator, there are several key factors to consider to ensure you have a satisfactory experience.

Hanoi’s bustling streets are a highlight for travelers booking tours through travel agents on Viator.

5.1. Reviews and Ratings

Why it matters: Reviews and ratings provide insights into the experiences of previous travelers, giving you an idea of what to expect.

What to look for:

• Overall rating: Look for tours with consistently high ratings (4 stars and above).
• Number of reviews: A higher number of reviews typically provides a more reliable assessment.
• Recent reviews: Check the dates of the reviews to ensure they are recent and relevant.

5.2. Tour Operator Reputation

Why it matters: Booking with a reputable tour operator ensures professionalism, safety, and a higher quality experience.

What to look for:

• Viator Badge of Excellence: This badge indicates that the tour operator meets Viator’s quality standards.
• Years in operation: An established operator with a long history is often a safer bet.
• Customer feedback: Look for comments about the operator’s communication, organization, and customer service.

5.3. Inclusions and Exclusions

Why it matters: Understanding what is included and excluded in the tour package helps you avoid unexpected costs and ensures the tour meets your needs.

What to look for:

• Detailed itinerary: A clear, detailed itinerary helps you understand the activities and sights included in the tour.
• Included costs: Check if entrance fees, meals, transportation, and gratuities are included.
• Excluded costs: Be aware of any additional costs you may need to cover, such as souvenirs or optional activities.

5.4. Cancellation Policy

Why it matters: A flexible cancellation policy provides peace of mind, allowing you to make changes or cancel your booking if necessary.

What to look for:

• Free cancellation: Tours with free cancellation up to 24 hours before the start date are ideal.
• Cancellation fees: Understand the fees and conditions for cancellations made closer to the tour date.

5.5. Language and Communication

Why it matters: Clear communication and guides who speak your language can significantly enhance your experience.

What to look for:

• Language options: Ensure that the tour is offered in a language you understand.
• Communication: Check if the tour operator is responsive to inquiries and provides clear instructions.

6. What is the BókunViator Partnership?

Bókun and Viator, both Tripadvisor companies, provide comprehensive tools for tour operators to manage their online presence, expand their reach, and streamline back-end operations. According to Bókun, they are a Top Connectivity Partner with Viator, offering several benefits:

• Waived booking fees on Viator reservations.
• Auto-import listings to Bókun, enabling sales on their own booking website.
• Free subscription checks each year.

7. Why Should You Consider SIXT.VN for Your Vietnam Travel Needs?

While Viator provides a comprehensive platform for booking tours and activities, SIXT.VN offers specialized services tailored to enhance your travel experience in Vietnam. Here’s why you should consider SIXT.VN for your Vietnam travel needs:

Reliable and convenient transportation services, like SIXT.VN, enhance tours booked via travel agents on Viator.

7.1. Local Expertise and Personalized Service

Why it matters: Navigating a new country can be challenging. Local expertise provides valuable insights and personalized service ensures your specific needs are met.

How SIXT.VN helps:

• Customized itineraries: SIXT.VN creates personalized travel plans based on your interests, preferences, and schedule.
• Local insights: Benefit from local knowledge about hidden gems, cultural nuances, and practical tips.
• Multilingual support: Access support in your language to ensure smooth communication and assistance.

7.2. Comprehensive Travel Services

Why it matters: Coordinating various aspects of your trip can be time-consuming and stressful. A comprehensive service provider simplifies the process.

How SIXT.VN helps:

• Airport transfers: Enjoy hassle-free airport pick-up and drop-off services.
• Hotel bookings: Access a wide range of accommodation options to suit your budget and preferences.
• Tour bookings: Choose from a variety of curated tours and activities across Vietnam.
• Visa assistance: Get help with visa applications and other travel documents.

7.3. Reliable and Convenient Transportation

Why it matters: Reliable transportation is crucial for exploring Vietnam comfortably and efficiently.

How SIXT.VN helps:

• Private car rentals: Rent a private car with a driver for flexible travel around the country.
• Safe and comfortable vehicles: Travel in well-maintained vehicles with experienced drivers.
• Flexible schedules: Enjoy the freedom to explore at your own pace, with customizable itineraries.

7.4. Cost-Effective Solutions

Why it matters: Budget-friendly options allow you to maximize your travel experience without overspending.

How SIXT.VN helps:

• Competitive pricing: Access competitive rates on all services, from airport transfers to tour bookings.
• Transparent pricing: Enjoy transparent pricing with no hidden fees or surprise charges.
• Package deals: Take advantage of package deals that combine multiple services for added savings.

7.5. Peace of Mind

Why it matters: Knowing you have reliable support and assistance can alleviate stress and ensure a worry-free trip.

How SIXT.VN helps:

• 24/7 customer support: Get assistance anytime, day or night, with any questions or concerns.
• Emergency assistance: Access emergency support for unexpected situations.
• Travel insurance: Obtain travel insurance for added protection and peace of mind.

8. What are the Benefits of Choosing Vietnam for Your Next Trip?

Vietnam, with its rich history, vibrant culture, and stunning landscapes, is an increasingly popular destination for travelers worldwide. According to the General Statistics Office of Vietnam, the country welcomed over 3.66 million international visitors in the first quarter of 2024, marking a 72% increase compared to the same period last year.

8.1. Rich Cultural Heritage

Why it matters: Exploring a country with a rich cultural heritage offers unique and enriching experiences that provide insights into its history and traditions.

Attractions:

• Hoi An Ancient Town: A UNESCO World Heritage Site, Hoi An is a beautifully preserved trading port with ancient architecture and vibrant cultural festivals.
• Imperial City of Hue: The former capital of Vietnam, Hue, features the magnificent Imperial Citadel, royal tombs, and historic temples.
• My Son Sanctuary: Another UNESCO site, My Son is an ancient Hindu temple complex dating back to the Champa kingdom.
• Water Puppet Shows: Traditional water puppet shows offer a captivating glimpse into Vietnamese folklore and artistry.

8.2. Breathtaking Landscapes

Why it matters: Vietnam’s diverse landscapes provide opportunities for adventure, relaxation, and stunning photo opportunities.

Attractions:

• Ha Long Bay: A UNESCO World Heritage Site, Ha Long Bay features thousands of limestone karsts and islands, offering breathtaking cruise experiences.
• Sapa: Nestled in the mountains of northern Vietnam, Sapa is famous for its terraced rice fields, ethnic minority villages, and hiking trails.
• Mekong Delta: Explore the lush waterways, floating markets, and vibrant agricultural life of the Mekong Delta.
• Phong Nha-Ke Bang National Park: Home to Son Doong, the world’s largest cave, this national park offers incredible caving and trekking adventures.

8.3. Delicious Cuisine

Why it matters: Food is an integral part of any travel experience. Vietnam’s cuisine is renowned for its fresh ingredients, bold flavors, and diverse dishes.

Must-try dishes:

• Pho: Vietnam’s iconic noodle soup, typically made with beef or chicken broth.
• Banh Mi: A delicious sandwich filled with various meats, pickled vegetables, and flavorful sauces.
• Goi Cuon (Fresh Spring Rolls): Light and refreshing rice paper rolls filled with shrimp, vegetables, and herbs.
• Bun Cha: Grilled pork served with rice noodles, fresh herbs, and dipping sauce.

8.4. Affordable Travel

Why it matters: Vietnam offers excellent value for money, making it an attractive destination for budget-conscious travelers.

Advantages:

• Accommodation: Wide range of affordable hotels, hostels, and guesthouses.
• Food: Street food and local restaurants offer delicious meals at very reasonable prices.
• Transportation: Affordable transportation options, including buses, trains, and taxis.

8.5. Warm Hospitality

Why it matters: The warmth and friendliness of the local people can significantly enhance your travel experience, making you feel welcome and at ease.

Expectations:

• Friendly locals: Vietnamese people are known for their hospitality and willingness to help visitors.
• Cultural sensitivity: Respecting local customs and traditions can lead to more meaningful interactions.

9. How Can SIXT.VN Help Overcome Common Travel Challenges in Vietnam?

Traveling in Vietnam can present certain challenges, especially for first-time visitors. Language barriers, transportation logistics, and cultural differences can sometimes be daunting. However, SIXT.VN offers solutions to these challenges, ensuring a smooth and enjoyable travel experience.

9.1. Language Barriers

Challenge: Communicating with locals who may not speak English can be difficult.

Solution with SIXT.VN:

• Multilingual support: SIXT.VN provides customer support in multiple languages, including English, to assist with bookings and inquiries.
• English-speaking drivers: Hire a private car with an English-speaking driver who can help with navigation and communication.
• Translation services: Access translation services for important documents or communication needs.

9.2. Transportation Logistics

Challenge: Navigating Vietnam’s transportation system can be confusing and time-consuming.

Solution with SIXT.VN:

• Airport transfers: Pre-book airport transfers to avoid the hassle of finding transportation upon arrival.
• Private car rentals: Rent a private car with a driver for convenient and flexible travel around the country.
• Customized itineraries: Allow SIXT.VN to create a customized itinerary that includes transportation arrangements tailored to your needs.

9.3. Cultural Differences

Challenge: Understanding and respecting local customs and traditions can be challenging for foreign visitors.

Solution with SIXT.VN:

• Local guides: Hire a local guide who can provide insights into Vietnamese culture and customs.
• Cultural orientation: Receive a cultural orientation briefing to prepare for your trip and avoid cultural faux pas.
• Respectful travel practices: Adhere to responsible and respectful travel practices, such as dressing modestly when visiting religious sites.

9.4. Safety Concerns

Challenge: Travelers may have safety concerns regarding petty theft, scams, or traffic accidents.

Solution with SIXT.VN:

• Reliable drivers: Hire reputable and experienced drivers who prioritize safety.
• Secure transportation: Travel in well-maintained and insured vehicles.
• Travel insurance: Obtain comprehensive travel insurance to protect against unforeseen events.

9.5. Accommodation Quality

Challenge: Ensuring the quality and comfort of accommodation can be difficult when booking online.

Solution with SIXT.VN:

• Curated selection: SIXT.VN offers a curated selection of hotels and accommodations that meet high standards of quality and comfort.
• Verified reviews: Read verified reviews from previous guests to make informed decisions.
• Assistance with bookings: Receive assistance with booking accommodations that suit your budget and preferences.

10. How Can You Make the Most of Your Trip to Vietnam with Travel Agent Viator and SIXT.VN?

To ensure a memorable and hassle-free trip to Vietnam, combine the benefits of Travel agent Viator and SIXT.VN for a comprehensive travel solution. Here’s how you can maximize your experience:

10.1. Plan Ahead

Why it matters: Planning ahead ensures you have a well-structured itinerary and can book accommodations and tours in advance.

How to do it:

• Research: Research destinations and activities on Travel agent Viator to identify your interests.
• Book in advance: Book flights, accommodations, and tours in advance, especially during peak season.
• Create an itinerary: Develop a detailed itinerary that includes transportation, sightseeing, and free time.

10.2. Customize Your Experience

Why it matters: Customizing your experience ensures you tailor your trip to your specific preferences and interests.

How to do it:

• Personalize tours: Work with Travel agent Viator and local tour operators to customize tours to your liking.
• Choose accommodations: Select accommodations that meet your needs, whether you prefer luxury hotels or budget-friendly guesthouses.
• Explore local cuisine: Try a variety of Vietnamese dishes and explore local markets.

10.3. Stay Connected

Why it matters: Staying connected allows you to communicate with family and friends, access information, and navigate easily.

How to do it:

• Purchase a local SIM card: Buy a local SIM card for affordable data and calls.
• Use Wi-Fi: Take advantage of free Wi-Fi in hotels, cafes, and public areas.
• Download useful apps: Download translation apps, maps, and transportation apps for convenience.

10.4. Pack Appropriately

Why it matters: Packing appropriately ensures you are prepared for the weather, activities, and cultural norms.

How to do it:

• Check the weather: Check the weather forecast and pack accordingly.
• Dress modestly: Pack modest clothing for visiting temples and religious sites.
• Bring comfortable shoes: Bring comfortable shoes for walking and hiking.

10.5. Be Open to New Experiences

Why it matters: Being open to new experiences allows you to fully immerse yourself in Vietnamese culture and create lasting memories.

How to do it:

• Try new foods: Be adventurous and try new dishes you have never tasted before.
• Learn a few phrases: Learn a few basic Vietnamese phrases to communicate with locals.
• Engage with locals: Talk to locals and learn about their culture and way of life.

Are you ready to embark on an unforgettable journey to Vietnam? Let SIXT.VN be your trusted partner in planning and executing the perfect trip. Contact us today to discover our exclusive travel packages and personalized services.

Address: 260 Cau Giay, Hanoi, Vietnam

Hotline/Whatsapp: +84 986 244 358

Website: SIXT.VN

FAQ About Travel Agent Viator

1. What is Travel Agent Viator?

Travel agent Viator, a Tripadvisor company, is an online marketplace offering access to over 300,000 tours, activities, and excursions worldwide.

2. How does Travel Agent Viator benefit tour operators?

Tour operators can list their products on Travel agent Viator to increase bookings and reach millions of travelers globally.

3. Can travel agents earn commissions through Travel agent Viator?

Yes, travel agents can book experiences for clients through Travel agent Viator and earn commissions.

4. What kind of experiences can travelers find on Travel agent Viator?

Travelers can find a wide variety of experiences, from simple tours to extreme adventures, with real traveler reviews and flexible booking options.

5. How can I create an account on Travel agent Viator as a tour operator?

You can create an account on Travel agent Viator by visiting their website and filling out the profile with details about your business and offerings.

6. Are there any fees associated with selling on Travel agent Viator?

Yes, there is a product submission fee of $29 and a commission fee charged on every booking.

7. What is the Viator Badge of Excellence?

The Viator Badge of Excellence is a mark of quality awarded to listings that meet Viator’s ‘Excellent’ product quality level.

8. How can travel agents use Travel agent Viator to enhance their services?

Travel agents can use Travel agent Viator to access a wide range of products, including VIP and exclusive tours, and manage bookings through a centralized dashboard.

9. What benefits do travelers get when booking through Travel agent Viator?

Travelers benefit from ultimate flexibility, high-quality standards, millions of traveler reviews, and 24/7 customer service.

10. How does the BókunViator partnership benefit tour operators?

The BókunViator partnership offers waived booking fees, auto-import listings, and free subscription checks for tour operators.