How To Become An Expedia Travel Agent: A Comprehensive Guide?

Becoming an Expedia travel agent opens doors to a fulfilling career helping others plan their dream vacations. SIXT.VN can help you navigate the Vietnamese travel market. This guide provides a clear roadmap, covering the necessary steps, skills, and resources to succeed as an Expedia travel professional, allowing you to explore career opportunities in the travel industry, develop expertise in travel planning, and understand the benefits of working with a reputable travel brand.

1. Understanding the Role of an Expedia Travel Agent

What exactly does an Expedia travel agent do?

An Expedia travel agent is a travel professional affiliated with the Expedia Cruises network, assisting clients in planning and booking various travel arrangements. They provide expert advice, personalized service, and comprehensive support to ensure seamless and memorable travel experiences.

Key Responsibilities:

• Consultation: Understanding clients’ travel needs, preferences, and budgets through detailed consultations.
• Planning & Booking: Researching, planning, and booking flights, accommodations, cruises, tours, and other travel-related services using Expedia’s extensive resources.
• Customer Service: Providing exceptional customer service, addressing inquiries, resolving issues, and offering ongoing support before, during, and after travel.
• Sales & Marketing: Promoting travel packages, attracting new clients, and building lasting relationships to generate repeat business.
• Industry Knowledge: Staying updated on travel trends, destinations, regulations, and supplier offerings to provide informed recommendations.

Skills and Qualities:

• Passion for Travel: A genuine enthusiasm for exploring the world and sharing that passion with others.
• Customer Service Skills: Excellent communication, interpersonal, and problem-solving abilities.
• Sales & Marketing Acumen: An understanding of sales principles and the ability to promote travel products effectively.
• Organizational Skills: The capacity to manage multiple bookings, deadlines, and client requests simultaneously.
• Technical Proficiency: Comfort using computer systems, booking platforms, and online resources.
• Attention to Detail: Meticulousness in ensuring accuracy and completeness in all travel arrangements.
• Adaptability: The ability to adjust to changing circumstances, travel advisories, and client needs.

2. Assessing Your Suitability and Interest

2.1. Evaluate Your Passion for Travel and Helping Others

Do you genuinely enjoy travel and helping others plan their trips? This passion is crucial for success as a travel agent. A genuine love for travel translates into enthusiastic service and informed recommendations, enhancing the client experience.

2.2. Consider Your Existing Skills and Experience

Do you possess relevant skills in customer service, sales, or travel planning? Consider previous roles that required communication, problem-solving, and organizational abilities.

For example, experience in retail or hospitality can be directly transferable. Skills such as active listening and clear communication can be honed through volunteer work or community involvement. Even personal experience planning trips for friends and family can provide a foundation for a career in travel.

2.3. Research the Travel Industry and Expedia Cruises

Gain a comprehensive understanding of the travel industry and Expedia Cruises’ specific business model. According to a report by the Vietnam National Administration of Tourism, the travel industry is experiencing steady growth, particularly in the Southeast Asian region. Understanding these trends will help you tailor your approach as an agent.

3. Exploring Different Paths to Becoming an Expedia Travel Agent

3.1. Joining Expedia Cruises as a Vacation Consultant

This is a common route, offering comprehensive training and support. Expedia Cruises provides a structured program for new agents, covering everything from booking systems to customer service techniques.

3.2. Becoming an Independent Affiliate

Some individuals choose to become independent affiliates, partnering with Expedia through affiliate programs. This offers more autonomy but requires self-direction in marketing and business management.

3.3. Working for a Travel Agency That Uses Expedia

Another option is to work for an established travel agency that utilizes the Expedia platform for bookings. This provides a team environment and access to existing clientele.

4. Education and Training Requirements

4.1. Formal Education (Optional but Beneficial)

While not always required, a degree or certification in tourism, hospitality, or a related field can be advantageous. These programs provide a broad understanding of the industry and can enhance credibility.

4.2. Expedia Cruises Training Programs

Expedia Cruises offers extensive training programs for new Vacation Consultants, covering:

• Booking Systems: Mastering the Expedia booking platform and related tools.
• Product Knowledge: Learning about different types of travel products, destinations, and suppliers.
• Sales & Marketing Techniques: Developing effective sales strategies and marketing skills.
• Customer Service Best Practices: Understanding how to provide exceptional customer service and resolve issues.
• Compliance & Regulations: Adhering to industry regulations and ethical standards.

4.3. Industry Certifications

Consider obtaining industry certifications such as:

• Certified Travel Associate (CTA): Offered by the Travel Institute, this certification demonstrates foundational knowledge and commitment to professionalism.
• Accredited Cruise Counsellor (ACC) / Master Cruise Counsellor (MCC): Offered by Cruise Lines International Association (CLIA), these certifications focus on cruise expertise and sales.

5. Mastering the Expedia Platform and Booking Process

5.1. Navigating the Expedia Agent Portal

Familiarize yourself with the Expedia agent portal, which serves as the primary tool for booking travel arrangements. Understand its features, functionalities, and resources.

5.2. Booking Flights, Hotels, Cruises, and Packages

Learn the step-by-step process for booking various travel components through the Expedia platform:

• Flights: Searching for flights, comparing options, and completing bookings.
• Hotels: Finding suitable accommodations based on client preferences, location, and budget.
• Cruises: Researching cruise itineraries, cabins, and onboard amenities.
• Packages: Creating customized packages that combine flights, hotels, and activities.

5.3. Utilizing Search Filters and Advanced Options

Master the use of search filters and advanced options to refine results and find the best deals for clients. These tools allow you to tailor searches based on specific criteria, such as price, duration, and amenities.

6. Developing Essential Skills for Success

6.1. Communication and Interpersonal Skills

Hone your communication skills to effectively interact with clients, understand their needs, and build rapport. Practice active listening and clear articulation to convey information accurately.

6.2. Sales and Marketing Techniques

Develop sales skills to promote travel packages and close deals. Learn how to identify client needs, present compelling offers, and overcome objections. Additionally, understand basic marketing principles to attract new clients.

6.3. Customer Service Excellence

Prioritize customer satisfaction by providing exceptional service at every stage of the travel process. Respond promptly to inquiries, address concerns efficiently, and go the extra mile to exceed expectations.

6.4. Problem-Solving and Conflict Resolution

Develop problem-solving skills to handle unexpected issues that may arise during travel. Learn how to remain calm, assess the situation, and find effective solutions to minimize disruption.

6.5. Time Management and Organization

Manage your time effectively to handle multiple bookings, deadlines, and client requests simultaneously. Prioritize tasks, set realistic goals, and stay organized to maintain productivity.

7. Building Your Client Base and Generating Leads

7.1. Networking and Referrals

Leverage your personal and professional networks to generate leads and referrals. Inform friends, family, and colleagues about your services and ask them to spread the word.

7.2. Online Marketing and Social Media

Utilize online marketing channels, such as social media, to promote your services and attract new clients. Create engaging content, share travel tips, and run targeted advertising campaigns.

7.3. Local Events and Partnerships

Participate in local events and partner with complementary businesses to reach potential clients. Consider attending travel fairs, networking events, and collaborating with hotels or restaurants.

7.4. Content Marketing and Blogging

Create valuable content, such as blog posts or travel guides, to attract organic traffic to your website. Share your expertise, provide helpful information, and establish yourself as a trusted travel resource.

8. Understanding Compensation and Earning Potential

8.1. Commission-Based Structure

Expedia travel agents typically earn commissions on bookings made through the platform. The commission rate varies depending on the type of travel product and the agreement with Expedia Cruises.

8.2. Factors Affecting Income

Income potential depends on factors such as sales volume, commission rates, and the ability to attract and retain clients. Agents who consistently deliver excellent service and build strong relationships tend to earn more.

8.3. Setting Realistic Income Goals

Set realistic income goals based on your experience, marketing efforts, and the local market conditions. Track your progress, analyze your performance, and adjust your strategies as needed to achieve your financial objectives.

9. Staying Updated with Industry Trends and Changes

9.1. Subscribing to Industry Publications and Newsletters

Stay informed about the latest travel trends, regulations, and supplier offerings by subscribing to industry publications and newsletters. These resources provide valuable insights and updates that can impact your business.

9.2. Attending Webinars and Conferences

Attend webinars and conferences to learn from industry experts, network with peers, and gain new knowledge. These events offer opportunities to enhance your skills, discover new destinations, and stay ahead of the competition.

9.3. Participating in Supplier Training Programs

Take advantage of supplier training programs to deepen your knowledge of specific travel products and destinations. These programs provide valuable insights into the unique features and benefits of different offerings.

9.4. Continuous Learning and Professional Development

Commit to continuous learning and professional development to stay relevant and competitive in the travel industry. Pursue certifications, attend workshops, and explore new technologies to enhance your expertise.

10. Legal and Ethical Considerations

10.1. Licensing and Registration Requirements

Ensure compliance with all applicable licensing and registration requirements in your region. Research the regulations for selling travel services and obtain any necessary permits or licenses.

10.2. Travel Insurance and Disclosures

Understand the importance of travel insurance and provide clients with clear information about coverage options. Disclose any potential risks or limitations associated with travel arrangements.

10.3. Data Protection and Privacy

Protect client data and respect their privacy by adhering to data protection regulations. Implement secure systems, obtain consent for data collection, and handle personal information responsibly.

10.4. Ethical Sales Practices

Adhere to ethical sales practices by providing honest and transparent information about travel products. Avoid misleading claims or deceptive tactics that could harm clients.

11. Leveraging Technology to Enhance Your Services

11.1. CRM Systems for Client Management

Utilize CRM systems to manage client interactions, track bookings, and personalize communications. These tools help you build stronger relationships and provide more tailored service.

11.2. Online Booking Tools and Apps

Explore online booking tools and apps that can streamline your workflow and enhance the client experience. These tools can automate tasks, provide real-time updates, and offer convenient self-service options.

11.3. Virtual Tours and Destination Information

Incorporate virtual tours and destination information into your presentations to give clients a better sense of the travel experience. Use visual aids to showcase attractions, accommodations, and activities.

11.4. Communication Platforms for Remote Collaboration

Utilize communication platforms, such as video conferencing and instant messaging, to collaborate with clients and colleagues remotely. These tools facilitate seamless communication and enhance productivity.

12. Setting Up Your Home Office (If Applicable)

12.1. Essential Equipment and Software

If you plan to work from home, set up a functional home office with essential equipment and software. This includes a computer, printer, phone, and reliable internet connection.

12.2. Ergonomic Considerations

Prioritize ergonomic considerations to ensure a comfortable and healthy work environment. Invest in an ergonomic chair, adjustable desk, and proper lighting to prevent strain and fatigue.

12.3. Creating a Professional Workspace

Create a professional workspace that is conducive to productivity and free from distractions. Organize your desk, minimize clutter, and establish clear boundaries between work and personal life.

13. Strategies for Success in a Competitive Market

13.1. Niche Specialization

Consider specializing in a particular niche, such as luxury travel, adventure travel, or family travel, to differentiate yourself from the competition. This allows you to target a specific audience and develop expertise in a particular area.

13.2. Exceptional Customer Service

Provide exceptional customer service to build loyalty and generate repeat business. Go above and beyond to exceed client expectations and create memorable travel experiences.

13.3. Competitive Pricing and Value-Added Services

Offer competitive pricing and value-added services to attract clients. Negotiate favorable rates with suppliers, bundle products, and provide complimentary amenities to enhance the overall value proposition.

13.4. Building Strong Supplier Relationships

Build strong relationships with suppliers to gain access to exclusive deals, preferential treatment, and valuable insights. Attend supplier events, communicate regularly, and demonstrate your commitment to partnership.

14. Understanding Vietnamese Travel Market (for SIXT.VN)

What are the unique aspects of the Vietnamese travel market?

Understanding the unique aspects of the Vietnamese travel market is crucial for SIXT.VN to provide tailored and effective services to international tourists. Here are some key points:

14.1. Popular Destinations

• Hanoi: The capital city, known for its historical sites, vibrant street life, and delicious cuisine.
• Ha Long Bay: A UNESCO World Heritage site with stunning limestone karsts and emerald waters.
• Hoi An: An ancient trading port with well-preserved architecture and tailor shops.
• Ho Chi Minh City: A bustling metropolis with modern skyscrapers and historical landmarks.
• Sapa: A mountainous region with rice terraces and ethnic minority villages.
• Phu Quoc: An island paradise with pristine beaches and turquoise waters.

14.2. Travel Trends

• Cultural Tourism: Many tourists are interested in experiencing Vietnamese culture, traditions, and festivals.
• Eco-Tourism: There is a growing demand for sustainable and responsible travel experiences.
• Adventure Tourism: Activities such as trekking, cycling, and kayaking are becoming increasingly popular.
• Food Tourism: Vietnamese cuisine is world-renowned, and many tourists come specifically to enjoy the local food.

14.3. Customer Preferences

• Personalization: Travelers appreciate customized itineraries that cater to their specific interests and preferences.
• Convenience: Easy booking processes, reliable transportation, and seamless experiences are highly valued.
• Authenticity: Tourists seek genuine and immersive cultural experiences.
• Value for Money: Travelers want to get the best possible experience for their budget.

14.4. Challenges and Solutions

• Language Barrier: SIXT.VN can provide multilingual support and translation services to overcome this challenge.
• Transportation: SIXT.VN can offer reliable airport transfer, private car, and tour services.
• Trust and Reliability: SIXT.VN can build trust by providing transparent information, secure payment options, and responsive customer service.
• Local Knowledge: SIXT.VN can offer expert advice on the best places to visit, things to do, and local customs to respect.

14.5. How SIXT.VN Can Help

SIXT.VN is uniquely positioned to assist international tourists in Vietnam by offering:

• Tailored Itineraries: Customized travel plans based on individual preferences and interests.
• Airport Transfer Service: Convenient and reliable transportation from the airport to hotels.
• Hotel Booking Service: A wide range of accommodation options to suit all budgets and preferences.
• Tour Booking Service: Guided tours to popular attractions and off-the-beaten-path destinations.
• 24/7 Customer Support: Assistance available around the clock to address any issues or concerns.

By understanding and catering to these specific needs and preferences, SIXT.VN can provide exceptional service and ensure a memorable travel experience for international tourists in Vietnam.

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15. Practical Tips for Success with SIXT.VN

15.1. Understanding SIXT.VN’s Services

Familiarize yourself with the full range of services offered by SIXT.VN, including airport transfers, hotel bookings, tour packages, and customized itineraries. Know the details of each service, including pricing, availability, and customer benefits.

15.2. Target Audience Focus

Focus on understanding the needs and preferences of international tourists visiting Vietnam. Tailor your recommendations and services to meet their specific requirements, such as language support, cultural sensitivity, and dietary preferences.

15.3. Promote Key Destinations

Highlight the most popular and unique destinations in Vietnam, such as Hanoi, Ha Long Bay, Hoi An, and Sapa. Provide detailed information, stunning visuals, and compelling reasons to visit these places.

15.4. Effective Communication Strategies

Develop effective communication strategies to engage with potential clients. Use clear, concise language, provide prompt responses, and offer personalized recommendations. Utilize multiple channels, such as email, social media, and online chat, to reach a wider audience.

15.5. Building Relationships with Local Suppliers

Establish strong relationships with local suppliers, such as hotels, tour operators, and transportation providers. This will enable you to offer competitive pricing, exclusive deals, and seamless service delivery.

15.6. Leveraging Customer Feedback

Actively seek customer feedback and use it to improve your services. Respond to reviews and comments, address any concerns, and implement changes based on customer suggestions. Positive reviews and testimonials can significantly boost your reputation and attract new clients.

15.7. Marketing and Promotion

Develop a comprehensive marketing and promotion strategy to increase visibility and attract potential clients. Use online advertising, social media marketing, content creation, and partnerships with travel bloggers to reach your target audience. Highlight the benefits of using SIXT.VN, such as convenience, reliability, and personalized service.

15.8. Continuous Training and Development

Stay updated with the latest travel trends, regulations, and technologies. Participate in training programs, attend industry events, and seek mentorship to enhance your skills and knowledge.

15.9. Ethical Business Practices

Adhere to ethical business practices by providing transparent information, fair pricing, and honest recommendations. Build trust with your clients by being reliable, responsive, and committed to their satisfaction.

15.10. Technology Utilization

Leverage technology to streamline your operations and enhance the customer experience. Use online booking platforms, CRM systems, and communication tools to manage your business efficiently.

By following these practical tips, you can maximize your success as an Expedia travel agent working with SIXT.VN and provide exceptional service to international tourists exploring Vietnam.

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16. Navigating Cultural Differences and Customs

16.1. Understanding Vietnamese Culture

Gain a deep understanding of Vietnamese culture, including customs, traditions, and etiquette. This knowledge will enable you to interact respectfully with locals and provide valuable insights to your clients.

16.2. Respecting Local Customs

Advise your clients to respect local customs and traditions, such as dressing modestly when visiting religious sites, removing shoes before entering someone’s home, and avoiding public displays of affection.

16.3. Language Etiquette

Learn basic Vietnamese phrases, such as “xin chào” (hello) and “cảm ơn” (thank you). Encourage your clients to use these phrases to show respect and appreciation.

16.4. Gift-Giving Customs

Understand the customs surrounding gift-giving, such as avoiding giving sharp objects or handkerchiefs, which are considered unlucky. Recommend appropriate gifts for different occasions.

16.5. Dining Etiquette

Familiarize yourself with dining etiquette, such as using chopsticks properly, not sticking chopsticks upright in a bowl of rice, and waiting for the host to begin eating before starting yourself.

16.6. Negotiation Etiquette

Understand the art of negotiation in Vietnam, which often involves polite bargaining and a friendly demeanor. Advise your clients on how to negotiate respectfully and fairly.

16.7. Tipping Culture

Learn about the tipping culture in Vietnam, where tipping is not always expected but is appreciated for good service. Advise your clients on when and how much to tip.

16.8. Transportation Etiquette

Understand the etiquette for using public transportation, such as buses and taxis. Advise your clients on how to navigate the transportation system safely and efficiently.

16.9. Visiting Religious Sites

Provide guidance on visiting religious sites, such as temples and pagodas. Remind your clients to dress modestly, remove shoes before entering, and avoid making loud noises or taking disrespectful photos.

16.10. Addressing People

Learn how to address people properly, using appropriate titles and honorifics. This shows respect and helps build rapport.

By providing your clients with this knowledge, you can help them navigate cultural differences and customs with ease, ensuring a more enjoyable and enriching travel experience in Vietnam.

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17. Insurance and Safety Advice

17.1. Importance of Travel Insurance

Emphasize the importance of travel insurance to protect against unexpected events, such as medical emergencies, trip cancellations, and lost luggage. Advise clients to purchase comprehensive travel insurance that covers their specific needs.

17.2. Types of Travel Insurance

Explain the different types of travel insurance, including medical insurance, trip cancellation insurance, and baggage insurance. Help clients understand the coverage options and choose the best policy for their trip.

17.3. Safety Tips for Travelers

Provide safety tips for travelers visiting Vietnam, such as being aware of their surroundings, avoiding walking alone at night, and keeping valuables secure. Advise clients to follow local laws and regulations.

17.4. Health Precautions

Inform clients about necessary health precautions, such as vaccinations and malaria prevention. Recommend that they consult with their doctor before traveling to Vietnam.

17.5. Emergency Contacts

Provide clients with a list of emergency contacts, including local police, hospitals, and embassies. Advise them to keep these contacts readily available in case of an emergency.

17.6. Scam Awareness

Warn clients about common scams targeting tourists, such as overcharging for goods and services, fake taxi rides, and pickpocketing. Advise them to be cautious and avoid engaging with suspicious individuals.

17.7. Local Laws and Regulations

Inform clients about local laws and regulations, such as those related to drug use, gambling, and public behavior. Advise them to respect these laws and avoid engaging in illegal activities.

17.8. Food and Water Safety

Provide guidance on food and water safety, such as drinking bottled water, avoiding street food from unhygienic vendors, and being cautious when trying new foods.

17.9. Transportation Safety

Advise clients on safe transportation options, such as using reputable taxi companies, avoiding overcrowded buses, and wearing helmets when riding motorbikes.

17.10. Natural Disaster Awareness

Inform clients about potential natural disasters, such as typhoons and floods, and advise them on how to stay safe in such events.

By providing this insurance and safety advice, you can help your clients travel to Vietnam with confidence and peace of mind, knowing that they are prepared for any potential challenges.

18. Building a Long-Term Career as a Travel Agent

18.1. Continuous Learning and Adaptation

Commit to continuous learning and adaptation to stay relevant in the ever-evolving travel industry. Keep up with new technologies, travel trends, and customer preferences.

18.2. Niche Market Development

Identify and develop a niche market that aligns with your interests and expertise. This will allow you to specialize your services and attract a loyal clientele.

18.3. Customer Relationship Management

Prioritize customer relationship management to build long-term relationships with your clients. Provide personalized service, respond promptly to their needs, and go the extra mile to exceed their expectations.

18.4. Networking and Collaboration

Network with other travel professionals, suppliers, and industry experts to expand your knowledge and build partnerships. Attend industry events, join professional organizations, and collaborate with complementary businesses.

18.5. Financial Planning and Investment

Develop a sound financial plan and invest wisely to secure your financial future. Set realistic income goals, track your expenses, and save for retirement.

18.6. Personal Branding and Online Presence

Build a strong personal brand and maintain a professional online presence to attract new clients and establish your credibility. Create a professional website, use social media effectively, and showcase your expertise through content creation.

18.7. Work-Life Balance

Maintain a healthy work-life balance to avoid burnout and maintain your passion for travel. Set boundaries between work and personal life, take regular vacations, and prioritize your well-being.

18.8. Goal Setting and Achievement

Set clear goals for your career and develop a plan to achieve them. Break down your goals into smaller, manageable tasks and track your progress along the way.

18.9. Mentorship and Guidance

Seek mentorship and guidance from experienced travel professionals to learn from their successes and avoid common pitfalls. Find a mentor who can provide valuable insights, advice, and support.

18.10. Passion and Perseverance

Maintain your passion for travel and persevere through challenges to build a successful and fulfilling career as a travel agent. Believe in your abilities, stay positive, and never give up on your dreams.

By following these guidelines, you can establish a thriving travel business with SIXT.VN, enjoying the rewards of assisting others in crafting unforgettable journeys. Address: 260 Cau Giay, Hanoi, Vietnam. Hotline/Whatsapp: +84 986 244 358. Website: SIXT.VN.

FAQ: Becoming an Expedia Travel Agent

1. What are the basic requirements to become an Expedia travel agent?

To become an Expedia travel agent, you typically need a high school diploma or equivalent, strong communication and customer service skills, and a passion for travel. No formal travel agent experience is always required, as Expedia Cruises provides comprehensive training.

2. Do I need a specific degree or certification to work as a travel agent for Expedia?

While a specific degree or certification is not always mandatory, having a degree in tourism, hospitality, or a related field can be beneficial. Industry certifications like Certified Travel Associate (CTA) or Accredited Cruise Counselor (ACC) can also enhance your credentials.

3. What kind of training does Expedia Cruises offer to new travel agents?

Expedia Cruises offers extensive training programs for new Vacation Consultants, covering booking systems, product knowledge, sales & marketing techniques, customer service best practices, and compliance & regulations.

4. How do Expedia travel agents typically get paid?

Expedia travel agents typically earn commissions on bookings made through the platform. The commission rate varies depending on the type of travel product and the agreement with Expedia Cruises.

5. What are the key skills needed to succeed as an Expedia travel agent?

Key skills include excellent communication and interpersonal abilities, sales and marketing acumen, customer service excellence, problem-solving skills, and time management skills.

6. How can I build my client base as a new Expedia travel agent?

You can build your client base through networking and referrals, online marketing and social media, participating in local events and partnerships, and creating valuable content such as blog posts or travel guides.

7. What are the legal and ethical considerations I need to be aware of?

You need to be aware of licensing and registration requirements, the importance of travel insurance and disclosures, data protection and privacy regulations, and ethical sales practices.

8. How can I stay updated with the latest travel industry trends and changes?

Stay updated by subscribing to industry publications and newsletters, attending webinars and conferences, participating in supplier training programs, and committing to continuous learning and professional development.

9. What are the benefits of working with SIXT.VN as an Expedia travel agent in Vietnam?

Working with SIXT.VN allows you to leverage their local expertise and resources, offer customized itineraries to international tourists, provide convenient airport transfer and hotel booking services, and ensure a seamless travel experience for your clients.

10. What type of support does SIXT.VN provide to Expedia travel agents?

SIXT.VN can provide airport transfer service, hotel booking service, a wide range of accommodation options to suit all budgets and preferences, tour booking service, guided tours to popular attractions and off-the-beaten-path destinations, and 24/7 customer support.