The Costa Rican Institute Of Tourism (ICT) is the governing tourism entity in Costa Rica, driving sustainable tourism development. At SIXT.VN, we understand the importance of strategic alliances to improve your stay in Vietnam, providing convenient airport transfers, hotel booking and exciting tours in Hanoi and beyond. Discover seamless travel experiences with our trusted services.
1. What is the Costa Rican Institute of Tourism (ICT)?
The Costa Rican Institute of Tourism (ICT) is the government agency responsible for regulating, promoting, and developing tourism in Costa Rica. Established in 1955 by Law 1917, the ICT plays a crucial role in ensuring Costa Rica remains a competitive and attractive destination for international travelers. The ICT focuses on sustainable tourism, aiming to balance economic growth with environmental preservation and social equity.
The ICT’s responsibilities include:
- Tourism Planning: Formulating and implementing tourism development plans.
- Investment Attraction: Encouraging investment in the tourism sector.
- Quality Development: Developing systems to ensure high-quality tourism services.
- Marketing: Promoting Costa Rica as a premier tourist destination.
- Customer Service: Providing services and support to tourists.
- Information Generation: Gathering and analyzing information for decision-making.
- Management Improvement: Enhancing management processes within the tourism sector.
2. What are the Core Functions of the Costa Rican Institute of Tourism?
The core functions of the Costa Rican Institute of Tourism (ICT) encompass a wide range of activities aimed at fostering sustainable and competitive tourism. These functions include strategic planning, marketing and promotion, quality assurance, and sustainable development initiatives. The ICT acts as a central hub, coordinating efforts across various stakeholders to enhance the overall tourism experience in Costa Rica.
The main tasks of the ICT include:
- Strategic Tourism Planning: The ICT develops and implements national tourism strategies to ensure sustainable growth and competitiveness.
- Marketing and Promotion: Promoting Costa Rica as a premier tourist destination through various marketing campaigns and initiatives.
- Quality Assurance: Establishing and maintaining standards for tourism services to ensure high-quality experiences for visitors.
- Sustainable Development: Implementing practices that balance economic growth with environmental protection and social responsibility.
- Investment Attraction: Attracting both domestic and foreign investment to support tourism infrastructure and development projects.
- Tourist Services: Providing information and support to tourists to enhance their travel experience.
3. How Did the Costa Rican Institute of Tourism Originate?
The Costa Rican Institute of Tourism (ICT) originated from earlier efforts to promote tourism in Costa Rica, starting in 1930 with the creation of the “Gran Hotel Costa Rica.” The first tourism-related regulation, Law 91, was passed in 1931, establishing the “National Tourism Board,” which operated until the ICT’s creation in 1955 by Law 1917. This evolution reflects Costa Rica’s increasing focus on tourism as a key economic driver.
The historical progression includes:
- 1930: Creation of the “Gran Hotel Costa Rica” to support early tourism efforts.
- 1931: Passage of Law 91, establishing the “National Tourism Board.”
- 1955: Enactment of Law 1917, which created the modern “Costa Rican Institute of Tourism” (ICT).
4. What is the Organizational Structure of the Costa Rican Institute of Tourism?
The organizational structure of the Costa Rican Institute of Tourism (ICT) is designed to effectively manage and coordinate tourism-related activities across the country. While specific details of the structure may evolve, it generally includes various departments and divisions responsible for different aspects of tourism development and promotion. These include planning, marketing, quality control, and sustainability.
Typical components of the ICT’s organizational structure include:
- Board of Directors: Sets overall policy and strategic direction.
- General Management: Oversees day-to-day operations and ensures alignment with strategic goals.
- Planning and Development Department: Focuses on long-term tourism planning and infrastructure development.
- Marketing and Promotion Department: Responsible for promoting Costa Rica as a tourist destination.
- Quality and Sustainability Department: Ensures tourism services meet quality standards and promote sustainable practices.
- Administrative and Financial Department: Manages the ICT’s financial resources and administrative functions.
5. What is the Vision of the Costa Rican Institute of Tourism?
The vision of the Costa Rican Institute of Tourism (ICT) is to consolidate its position as the governing tourism entity in Costa Rica, ensuring a supportive and equitable sustainable tourism development model. This model emphasizes innovation, workforce development, and effective public management. By 2021, the ICT aimed to promote new opportunities for tourism development that enhance competitiveness and improve the quality of life for Costa Ricans.
Key elements of the ICT’s vision include:
- Consolidation as Governing Entity: Strengthening its role in overseeing and guiding tourism development.
- Sustainable Tourism Model: Promoting tourism that is environmentally, socially, and economically sustainable.
- Innovation and Workforce Development: Utilizing innovation and developing a skilled workforce to enhance tourism offerings.
- Effective Public Management: Ensuring efficient and transparent management of tourism resources.
- Improved Competitiveness and Quality of Life: Enhancing Costa Rica’s competitiveness as a tourist destination and improving the living standards of its citizens.
6. What is the Mission of the Costa Rican Institute of Tourism?
The mission of the Costa Rican Institute of Tourism (ICT) is to strengthen Costa Rica’s sustainable tourism development model. This involves defining public policies, forging alliances, and implementing programs and projects that encourage competitiveness, sustainability, equity, and solidarity. The ICT aims to create a pleasant experience for tourists while improving the living standards of Costa Ricans.
The ICT’s mission is focused on:
- Strengthening Sustainable Tourism: Promoting tourism practices that protect the environment and benefit local communities.
- Defining Public Policies: Establishing policies that support sustainable tourism development.
- Forging Alliances: Collaborating with various stakeholders to achieve common goals.
- Encouraging Competitiveness: Enhancing Costa Rica’s attractiveness as a tourist destination.
- Promoting Equity and Solidarity: Ensuring that tourism benefits all segments of society.
- Improving Tourist Experience: Creating a welcoming and enjoyable experience for visitors.
7. How Does the Costa Rican Institute of Tourism Promote Sustainable Tourism?
The Costa Rican Institute of Tourism (ICT) promotes sustainable tourism through various initiatives and policies designed to balance economic growth with environmental protection and social responsibility. The ICT encourages eco-tourism, supports community-based tourism projects, and implements certification programs for sustainable tourism businesses. These efforts ensure that tourism benefits both the economy and the environment.
Key strategies used by the ICT to promote sustainable tourism include:
- Eco-Tourism Promotion: Encouraging tourism activities that minimize environmental impact and promote conservation.
- Community-Based Tourism Support: Supporting tourism projects that involve and benefit local communities.
- Certification Programs: Implementing programs that certify tourism businesses for their sustainable practices.
- Environmental Protection Policies: Enacting policies that protect natural resources and biodiversity.
- Education and Awareness: Raising awareness among tourists and tourism operators about sustainable practices.
8. How Does the Costa Rican Institute of Tourism Ensure Quality in Tourism Services?
The Costa Rican Institute of Tourism (ICT) ensures quality in tourism services by establishing and enforcing standards, providing training and education, and implementing certification programs. These efforts help ensure that tourists receive high-quality services and have positive experiences. The ICT also monitors and addresses complaints to continuously improve the quality of tourism offerings.
The ICT’s approach to quality assurance includes:
- Establishing Standards: Defining quality standards for various tourism services and facilities.
- Training and Education: Providing training programs for tourism professionals to enhance their skills and knowledge.
- Certification Programs: Certifying businesses that meet established quality standards.
- Monitoring and Inspection: Regularly monitoring tourism services to ensure compliance with standards.
- Complaint Resolution: Addressing complaints from tourists to improve service quality.
9. What Role Does the Costa Rican Institute of Tourism Play in Attracting Investment?
The Costa Rican Institute of Tourism (ICT) plays a crucial role in attracting investment to the tourism sector by promoting Costa Rica as an attractive investment destination, providing information and support to potential investors, and facilitating investment projects. The ICT works to create a favorable investment climate that encourages both domestic and foreign investment in tourism-related infrastructure and services.
The ICT’s activities in attracting investment include:
- Promoting Investment Opportunities: Showcasing Costa Rica’s potential for tourism investment through various channels.
- Providing Information and Support: Offering guidance and resources to investors interested in tourism projects.
- Facilitating Investment Projects: Streamlining the investment process and assisting with regulatory requirements.
- Creating a Favorable Investment Climate: Implementing policies and incentives that encourage investment in the tourism sector.
- Networking and Collaboration: Connecting investors with potential partners and stakeholders.
10. How Does the Costa Rican Institute of Tourism Use Marketing to Promote Tourism?
The Costa Rican Institute of Tourism (ICT) employs a comprehensive marketing strategy to promote tourism, using various channels such as digital marketing, social media, advertising, and public relations. The ICT targets different market segments with tailored messages that highlight Costa Rica’s unique attractions and experiences. These marketing efforts aim to increase awareness, attract visitors, and boost tourism revenue.
The ICT’s marketing strategies include:
- Digital Marketing: Utilizing online channels such as websites, search engines, and email marketing to reach potential tourists.
- Social Media Marketing: Engaging with audiences on social media platforms to promote Costa Rica’s tourism offerings.
- Advertising: Running advertising campaigns in various media to raise awareness and attract visitors.
- Public Relations: Building relationships with media outlets and influencers to generate positive coverage of Costa Rica.
- Trade Shows and Events: Participating in tourism trade shows and events to promote Costa Rica and network with industry professionals.
11. How Does the ICT Ensure Equitable Tourism Development?
The Costa Rican Institute of Tourism (ICT) ensures equitable tourism development by promoting inclusive tourism practices that benefit all segments of society. This involves supporting community-based tourism, promoting fair labor practices, and ensuring that tourism revenue is distributed equitably. The ICT also works to empower local communities to participate in and benefit from tourism activities.
Strategies for equitable tourism development include:
- Supporting Community-Based Tourism: Encouraging tourism initiatives that are owned and operated by local communities.
- Promoting Fair Labor Practices: Ensuring that tourism workers receive fair wages and benefits.
- Equitable Revenue Distribution: Implementing mechanisms to ensure that tourism revenue is distributed equitably.
- Empowering Local Communities: Providing training and resources to help local communities participate in tourism.
- Promoting Cultural Preservation: Supporting the preservation and promotion of local cultures and traditions.
12. How does the ICT Work with Other Organizations?
The Costa Rican Institute of Tourism (ICT) collaborates with various organizations, including government agencies, private sector businesses, and non-profit organizations. These partnerships enhance the ICT’s ability to develop and promote sustainable tourism initiatives. Collaboration can involve joint marketing campaigns, shared resources, and coordinated policy efforts, all aimed at strengthening the tourism sector.
Types of collaborations include:
- Government Agencies: Working with other government entities to align tourism policies and initiatives.
- Private Sector Businesses: Partnering with hotels, tour operators, and other businesses to enhance tourism offerings.
- Non-Profit Organizations: Collaborating with NGOs to promote sustainable tourism practices and community development.
- International Organizations: Engaging with international bodies to share best practices and access resources.
13. What Are Some Challenges Faced by the Costa Rican Institute of Tourism?
The Costa Rican Institute of Tourism (ICT) faces several challenges, including balancing tourism growth with environmental sustainability, managing infrastructure development, and ensuring that tourism benefits all regions of the country. Additionally, the ICT must adapt to changing tourist preferences and global economic conditions to maintain Costa Rica’s competitiveness.
Key challenges include:
- Balancing Growth and Sustainability: Managing tourism growth while protecting natural resources and biodiversity.
- Infrastructure Development: Addressing infrastructure needs to support increasing tourist numbers.
- Regional Equity: Ensuring that tourism benefits all regions of the country, not just popular destinations.
- Adapting to Changing Preferences: Keeping up with evolving tourist trends and preferences.
- Global Economic Conditions: Navigating the impact of global economic factors on tourism.
14. What Kind of Customer Service Does the Costa Rican Institute of Tourism Provide?
The Costa Rican Institute of Tourism (ICT) provides various customer services to assist tourists, including information centers, online resources, and assistance with travel planning. These services aim to enhance the tourist experience and ensure that visitors have access to the information and support they need. The ICT also handles complaints and provides feedback mechanisms to improve service quality.
Customer services provided by the ICT include:
- Information Centers: Providing information and assistance to tourists at various locations.
- Online Resources: Offering online resources such as websites and mobile apps with travel information.
- Travel Planning Assistance: Helping tourists plan their trips with customized itineraries and recommendations.
- Complaint Handling: Addressing complaints and providing feedback mechanisms to improve service quality.
15. What is the ICT Doing to Improve its Internal Management Processes?
The Costa Rican Institute of Tourism (ICT) is continuously working to improve its internal management processes to enhance efficiency and effectiveness. This includes implementing modern management techniques, streamlining administrative procedures, and investing in employee training and development. The ICT aims to ensure that it operates efficiently and effectively to support the tourism sector.
Improvements to internal management processes include:
- Implementing Modern Management Techniques: Adopting best practices in management and leadership.
- Streamlining Administrative Procedures: Simplifying processes to reduce bureaucracy and improve efficiency.
- Investing in Employee Training: Providing training and development opportunities for employees to enhance their skills.
- Utilizing Technology: Leveraging technology to improve communication, data management, and service delivery.
16. What is the Relationship Between the ICT and Costa Rica’s Tourism Businesses?
The Costa Rican Institute of Tourism (ICT) has a close relationship with Costa Rica’s tourism businesses. It provides support through marketing initiatives, training programs, and regulatory frameworks. The ICT also facilitates communication and collaboration between businesses to enhance the overall tourism experience. This partnership ensures that businesses are aligned with national tourism goals.
Key aspects of the relationship include:
- Marketing Support: Promoting tourism businesses through national and international marketing campaigns.
- Training Programs: Offering training to improve the quality of services provided by tourism businesses.
- Regulatory Frameworks: Establishing clear and consistent regulations for tourism businesses.
- Communication and Collaboration: Facilitating communication and cooperation between businesses.
17. How Does the ICT Adapt to Changing Trends in the Tourism Industry?
The Costa Rican Institute of Tourism (ICT) adapts to changing trends in the tourism industry by continuously monitoring market trends, conducting research, and engaging with industry stakeholders. It uses this information to develop new strategies, products, and services that meet the evolving needs and preferences of tourists. The ICT also embraces innovation and technology to enhance the tourism experience.
Adaptive strategies include:
- Monitoring Market Trends: Staying informed about the latest trends and developments in the tourism industry.
- Conducting Research: Gathering data and insights to understand tourist preferences and behaviors.
- Engaging with Stakeholders: Collaborating with industry professionals and tourists to identify emerging trends.
- Developing New Strategies: Creating innovative strategies to attract and retain tourists.
- Embracing Technology: Utilizing technology to enhance the tourism experience and improve service delivery.
18. How is the Costa Rican Institute of Tourism Funded?
The Costa Rican Institute of Tourism (ICT) is primarily funded through a combination of government allocations, tourism taxes, and revenue from its own services and activities. This funding supports the ICT’s various programs and initiatives aimed at promoting and developing tourism. The specific funding sources and amounts may vary from year to year based on budget allocations and economic conditions.
Typical funding sources include:
- Government Allocations: Funds allocated by the national government.
- Tourism Taxes: Taxes collected from tourists and tourism-related businesses.
- Revenue from Services: Income generated from the ICT’s own services and activities.
19. Does the Costa Rican Institute of Tourism Have Any Certification Programs?
Yes, the Costa Rican Institute of Tourism (ICT) has certification programs designed to recognize and promote sustainable tourism practices. The most well-known is the Certification for Sustainable Tourism (CST), which evaluates tourism businesses based on their environmental, social, and economic performance. This certification helps tourists identify and support businesses committed to sustainability.
The CST program assesses businesses on criteria such as:
- Environmental Impact: Measures to minimize environmental impact.
- Social Impact: Contributions to local communities.
- Economic Impact: Fair labor practices and economic benefits for local residents.
20. How Does the ICT Support Small Tourism Businesses?
The Costa Rican Institute of Tourism (ICT) supports small tourism businesses through various programs and initiatives, including training, marketing assistance, and access to financing. These efforts aim to help small businesses grow and compete in the tourism market. The ICT recognizes the important role that small businesses play in the tourism sector.
Support mechanisms include:
- Training Programs: Providing training to improve the skills and knowledge of small business owners and employees.
- Marketing Assistance: Helping small businesses promote their products and services through marketing campaigns.
- Access to Financing: Facilitating access to loans and other financial resources.
- Networking Opportunities: Creating opportunities for small businesses to network and collaborate.
21. What is the ICT’s Role in Crisis Management Related to Tourism?
The Costa Rican Institute of Tourism (ICT) plays a key role in crisis management related to tourism, coordinating responses to natural disasters, health emergencies, and other events that could affect tourists. The ICT works with other government agencies and stakeholders to ensure the safety and well-being of tourists during crises. This includes providing information, assistance, and evacuation support.
Crisis management activities include:
- Coordination: Coordinating responses with other government agencies and stakeholders.
- Information Dissemination: Providing timely and accurate information to tourists and the public.
- Assistance and Support: Offering assistance and support to tourists affected by crises.
- Evacuation Support: Assisting with evacuations when necessary.
22. What Resources Does the ICT Offer to Tourists Before They Arrive in Costa Rica?
The Costa Rican Institute of Tourism (ICT) offers several resources to tourists before they arrive in Costa Rica, including detailed information on its official tourism website, travel tips, safety guidelines, and advice on sustainable travel. These resources help tourists plan their trips and make informed decisions about their travel arrangements. The ICT aims to ensure that tourists are well-prepared for their visit.
Available resources include:
- Official Tourism Website: Providing comprehensive information on destinations, activities, and services.
- Travel Tips: Offering advice on travel planning, packing, and cultural etiquette.
- Safety Guidelines: Providing information on safety and security.
- Sustainable Travel Advice: Encouraging tourists to adopt sustainable travel practices.
23. How Can Tourists Provide Feedback to the ICT About Their Experiences?
Tourists can provide feedback to the Costa Rican Institute of Tourism (ICT) through various channels, including online surveys, feedback forms on the ICT’s website, and social media platforms. The ICT values feedback and uses it to improve its services and address any issues. The ICT also encourages tourists to share their experiences with tourism businesses and service providers.
Feedback channels include:
- Online Surveys: Participating in online surveys to share their experiences.
- Feedback Forms: Submitting feedback through forms on the ICT’s website.
- Social Media: Sharing their experiences on social media platforms.
24. How Has the Costa Rican Institute of Tourism Adapted to the Covid-19 Pandemic?
The Costa Rican Institute of Tourism (ICT) has adapted to the COVID-19 pandemic by implementing enhanced health and safety protocols, promoting safe travel practices, and providing support to tourism businesses. The ICT has also launched marketing campaigns to encourage domestic and international tourism while prioritizing the health and well-being of tourists and residents.
Adaptations include:
- Health and Safety Protocols: Implementing enhanced health and safety measures to prevent the spread of COVID-19.
- Safe Travel Practices: Promoting safe travel practices such as social distancing and mask-wearing.
- Support for Businesses: Providing financial and technical support to tourism businesses.
- Marketing Campaigns: Launching campaigns to encourage tourism while prioritizing health and safety.
25. How Does the ICT Promote Costa Rica Internationally?
The Costa Rican Institute of Tourism (ICT) promotes Costa Rica internationally through a variety of marketing and promotional activities. These include advertising campaigns, participation in international tourism fairs, public relations efforts, and collaborations with travel agencies and tour operators. The ICT highlights Costa Rica’s natural beauty, biodiversity, and sustainable tourism practices to attract visitors from around the world.
Promotional activities include:
- Advertising Campaigns: Running advertising campaigns in key international markets.
- Tourism Fairs: Participating in international tourism fairs to showcase Costa Rica.
- Public Relations: Engaging with media outlets and influencers to generate positive coverage.
- Collaborations: Working with travel agencies and tour operators to promote Costa Rica.
26. What kind of Training Programs Does the ICT Offer?
The Costa Rican Institute of Tourism (ICT) offers a variety of training programs aimed at improving the skills and knowledge of professionals in the tourism sector. These programs cover topics such as sustainable tourism practices, customer service, hospitality management, and language skills. The ICT works to ensure that tourism businesses have access to a skilled workforce.
Training programs include:
- Sustainable Tourism: Courses on implementing sustainable tourism practices.
- Customer Service: Training to improve customer service skills.
- Hospitality Management: Programs on managing hotels, restaurants, and other hospitality businesses.
- Language Skills: Courses in English, Spanish, and other languages.
27. What are the Key Performance Indicators (KPIs) for the ICT?
The key performance indicators (KPIs) for the Costa Rican Institute of Tourism (ICT) typically include metrics related to tourist arrivals, tourism revenue, sustainability certifications, and customer satisfaction. These KPIs help the ICT measure its progress and effectiveness in achieving its goals. The ICT regularly monitors and reports on these indicators to track performance.
Typical KPIs include:
- Tourist Arrivals: The number of tourists visiting Costa Rica.
- Tourism Revenue: The total revenue generated by tourism.
- Sustainability Certifications: The number of businesses with sustainability certifications.
- Customer Satisfaction: Measures of tourist satisfaction with their experiences.
28. How Does the ICT Ensure That Tourism Benefits Local Communities?
The Costa Rican Institute of Tourism (ICT) ensures that tourism benefits local communities by promoting community-based tourism initiatives, supporting local businesses, and implementing policies that encourage responsible and equitable tourism practices. The ICT works to empower local communities to participate in and benefit from tourism activities.
Strategies for community benefit include:
- Community-Based Tourism: Supporting tourism initiatives that are owned and operated by local communities.
- Support for Local Businesses: Helping local businesses grow and compete in the tourism market.
- Responsible Tourism Practices: Encouraging responsible and equitable tourism practices.
29. What are the Current Priority Projects of the ICT?
Current priority projects of the Costa Rican Institute of Tourism (ICT) may include initiatives related to sustainable tourism development, infrastructure improvement, marketing and promotion, and technology adoption. These projects are designed to enhance Costa Rica’s competitiveness as a tourist destination and improve the overall tourism experience.
Priority projects may include:
- Sustainable Tourism Development: Projects to promote sustainable tourism practices.
- Infrastructure Improvement: Initiatives to improve tourism infrastructure.
- Marketing and Promotion: Campaigns to promote Costa Rica as a tourist destination.
- Technology Adoption: Projects to leverage technology to enhance the tourism experience.
30. What is the ICT Doing to Promote Accessible Tourism?
The Costa Rican Institute of Tourism (ICT) is committed to promoting accessible tourism by ensuring that tourism facilities and services are accessible to people with disabilities. This includes implementing accessibility standards, providing training to tourism businesses, and raising awareness about the importance of accessible tourism.
Efforts to promote accessible tourism include:
- Accessibility Standards: Implementing accessibility standards for tourism facilities and services.
- Training Programs: Providing training to tourism businesses on how to accommodate people with disabilities.
- Awareness Campaigns: Raising awareness about the importance of accessible tourism.
Planning a trip to Vietnam? Let SIXT.VN take care of the details. From hassle-free airport transfers to cozy hotel bookings and unforgettable Hanoi tours, we’ve got you covered. Our reliable services ensure a smooth and enjoyable experience, so you can focus on making memories. Contact us today at +84 986 244 358 or visit SIXT.VN to explore our packages. Let us help you discover the beauty of Vietnam with ease. We are located at 260 Cau Giay, Hanoi, Vietnam.
FAQ About the Costa Rican Institute of Tourism
1. What is the main role of the Costa Rican Institute of Tourism?
The Costa Rican Institute of Tourism is the main government agency in charge of regulating, promoting, and developing tourism in Costa Rica, focusing on sustainable practices.
2. When was the Costa Rican Institute of Tourism established?
The Costa Rican Institute of Tourism was established in 1955 by Law 1917, succeeding the earlier National Tourism Board.
3. What are the primary functions of the Costa Rican Institute of Tourism?
The primary functions include tourism planning, investment attraction, quality development, marketing, customer service, information generation, and management improvement.
4. How does the Costa Rican Institute of Tourism promote sustainability?
The Costa Rican Institute of Tourism promotes sustainability through eco-tourism promotion, community-based tourism support, certification programs, environmental protection policies, and education and awareness initiatives.
5. What is the Certification for Sustainable Tourism (CST) program?
The CST program is a certification program that evaluates tourism businesses based on their environmental, social, and economic performance, helping tourists identify sustainable options.
6. How does the Costa Rican Institute of Tourism attract investment to the tourism sector?
The Costa Rican Institute of Tourism promotes investment opportunities, provides information and support, facilitates investment projects, and creates a favorable investment climate.
7. What marketing strategies does the Costa Rican Institute of Tourism use?
The Costa Rican Institute of Tourism uses digital marketing, social media marketing, advertising, public relations, and participation in trade shows and events to promote tourism.
8. How does the Costa Rican Institute of Tourism ensure quality in tourism services?
The Costa Rican Institute of Tourism establishes standards, provides training and education, implements certification programs, and monitors and inspects tourism services.
9. What customer services does the Costa Rican Institute of Tourism provide?
The Costa Rican Institute of Tourism provides information centers, online resources, travel planning assistance, and complaint handling services for tourists.
10. How can tourists provide feedback to the Costa Rican Institute of Tourism?
Tourists can provide feedback through online surveys, feedback forms on the ICT’s website, and social media platforms.
