Privacy Policy

SIXTVN is a car rental company in Vietnam that offers high-quality and affordable services for travelers. We respect your privacy and are committed to protecting your personal information. This privacy policy (the “Policy”) explains how we collect, use, share and protect your personal information when you use our website, mobile application (“App”), products and services (collectively, “Services”). This Policy also explains your rights and choices regarding your personal information.

This Policy applies to the personal information we collect from or about you through our Services.

This Policy does not apply to the personal information we collect from or about you through independent locations or franchises that use our names but are not owned or controlled by us (“Licensees”). Please refer to the privacy policies of the Licensees for information on how they process your personal information.

We may update this Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Policy on our website and App, and indicating the date of revision at the top of this page. We encourage you to review this Policy periodically to stay informed about how we handle your personal information.

If you have any questions or concerns about this Policy or our privacy practices, please contact us using the contact details provided at the end of this Policy.

What Personal Information Do We Collect and How?

We may collect various types of personal information from or about you through our Services, such as:

  • Contact information: such as your name, phone number, email address, postal address and other information that allows us to communicate with you.
  • Identification information: such as your driver’s license number, passport number, national ID number or other forms of identification that verify your identity and eligibility to rent a car.
  • Payment information: such as your credit card number, expiration date, security code and billing address that enable us to process your payments for our Services.
  • Reservation information: such as your rental location, pick-up and drop-off dates and times, vehicle type, rate, discount code and other details related to your reservation of our Services.
  • Rental information: such as your rental agreement number, vehicle license plate number, mileage, fuel level, GPS location and other information related to your use of our Services.
  • Customer service information: such as your feedback, complaints, requests, inquiries and other information that you provide to us when you contact us or interact with us through our Services.
  • Marketing information: such as your preferences, interests, opinions and responses to surveys and promotions that help us understand your needs and expectations from our Services.
  • Technical information: such as your device type, operating system, browser type, IP address, unique device identifier and other information that we collect automatically when you access or use our Services.
  • Usage information: such as your browsing history, search queries, pages viewed, features used and other information that we collect automatically when you access or use our Services.

We may collect personal information from or about you in various ways, such as:

  • When you provide it to us voluntarily: such as when you make a reservation, register an account, complete a rental agreement, participate in a survey or promotion, submit a review or feedback, contact us or interact with us through our Services.
  • When we obtain it from third parties: such as when we receive it from Licensees,