Is It Easy to Communicate Destinations to Drivers If I Don’t Speak Vietnamese?

Navigating a new country can be daunting, especially when language barriers exist. Is it easy to communicate destinations to drivers if I don’t speak Vietnamese? Absolutely! With a bit of preparation and the right tools, exploring Vietnam is easier than you might think. At SIXT.VN, we’re here to help you discover the beauty of Vietnam with convenient travel solutions. Rely on our comprehensive advice for smooth travels, offering convenient transportation, clear communication techniques, and other helpful resources that ensure a memorable trip. Embrace the adventure of visiting Vietnam with services such as SIXT.VN, translation apps, and local tips, ensuring a smooth and enriching experience.

1. Why is Vietnam an Appealing Destination for English Speakers?

Vietnam is an increasingly popular destination for English speakers, and for good reason. Its blend of rich culture, stunning landscapes, and delicious cuisine makes it an attractive destination for many travellers. While Vietnamese is the official language, the growing tourism industry has led to increased English proficiency, especially in major cities and tourist areas. This makes travelling in Vietnam without speaking Vietnamese entirely feasible.

1.1. A Land of Cultural Riches

Vietnam’s cultural richness is a major draw for tourists. From the ancient temples of Hanoi to the historic streets of Hoi An, the country is steeped in tradition and history.

Exploring ancient temples in Hanoi offers a glimpse into Vietnam’s rich history and cultural heritage.

Exploring these sites offers a fascinating glimpse into the past. According to the Vietnam National Administration of Tourism, cultural tourism is one of the fastest-growing sectors in the country, with many visitors eager to learn about Vietnam’s unique heritage.

1.2. Culinary Delights

Vietnamese cuisine is world-renowned for its fresh ingredients, aromatic herbs, and unique flavors. Whether you’re slurping a bowl of pho or enjoying fresh spring rolls, the food in Vietnam is an adventure for your taste buds.

Enjoying a spread of authentic Vietnamese dishes, showcasing the country’s diverse and flavorful cuisine.

Street food is a must-try, offering a wide variety of dishes at affordable prices. According to a study by the World Tourism Organization in 2023, food tourism is a significant motivator for travel, with many visitors specifically seeking out authentic culinary experiences.

1.3. Natural Beauty

Vietnam boasts a diverse landscape, from the stunning Halong Bay to the lush rice terraces of Sapa. The country’s natural beauty is a major attraction for outdoor enthusiasts.

The terraced rice fields of Sapa create a stunning natural landscape, attracting nature lovers and photographers.

Halong Bay, with its emerald waters and towering limestone karsts, is a UNESCO World Heritage site and a must-see destination. Sapa, located in the northern highlands, offers breathtaking views and opportunities for trekking.

1.4. Affordability

Vietnam is an affordable travel destination, making it accessible to a wide range of budgets. Accommodation, food, and transportation are all relatively inexpensive compared to many other countries.

Sampling affordable and delicious street food, a highlight of Vietnamese culinary experiences.

A meal at a local restaurant can cost just a few dollars, and comfortable accommodation can be found for under $50 a night. This affordability allows travellers to experience more without breaking the bank.

1.5. Growing Tourism Industry

Vietnam’s tourism industry has been growing rapidly in recent years. This growth has led to improvements in infrastructure and services, making it easier for tourists to visit and explore the country.

The bustling streets of Vietnam, filled with locals and tourists, showcasing the country’s vibrant atmosphere.

According to data from the General Statistics Office of Vietnam, the number of international visitors has been steadily increasing, with millions of tourists visiting each year. This increase has prompted many businesses to cater to English-speaking travellers.

1.6. Warm and Welcoming People

Vietnamese people are known for their warmth and hospitality. They are often willing to help visitors, even if there is a language barrier. This welcoming attitude makes travelling in Vietnam a positive and enjoyable experience.

Friendly Vietnamese locals welcoming visitors, showcasing the country’s hospitality and warmth.

Whether you need directions or recommendations, you’ll find that most Vietnamese people are eager to assist you. This friendly atmosphere can make all the difference when navigating a new country.

1.7. Unique Experiences

Vietnam offers a range of unique experiences, from cruising along the Mekong Delta to exploring the caves of Phong Nha-Ke Bang National Park. These experiences are what make a trip to Vietnam truly memorable.

A serene boat ride through the Mekong Delta, offering a glimpse into Vietnam’s rural life and floating markets.

The floating markets of the Mekong Delta are a must-see, offering a glimpse into a traditional way of life. Phong Nha-Ke Bang National Park is home to some of the world’s largest caves, providing opportunities for adventure and exploration.

2. Can I Travel in Vietnam Without Speaking Vietnamese?

Yes, you can absolutely travel in Vietnam without speaking Vietnamese. The country is increasingly accommodating to English-speaking travellers, especially in urban areas and popular tourist destinations.

2.1. English in Major Cities

In major cities like Ho Chi Minh City, Hanoi, and Da Nang, English is widely spoken, particularly in the tourism and hospitality sectors.

English signage and menus available in tourist areas, making it easier for non-Vietnamese speakers to navigate their travels.

Hotels, restaurants, and tour operators often have English-speaking staff, and many signs and menus are available in English. According to a survey by Education First (EF), English proficiency in Vietnam has been steadily improving, with major cities leading the way.

2.2. Overcoming Language Barriers

While English is not universally spoken, there are many ways to overcome language barriers in Vietnam. Translation apps, gestures, and a willingness to learn a few basic phrases can go a long way.

Using a translation app to communicate with locals, a handy tool for bridging the language gap.

Apps like Google Translate can be incredibly helpful, allowing you to translate text and speech in real-time. Learning a few basic Vietnamese phrases, such as “Xin chao” (Hello) and “Cam on” (Thank you), can also enhance your interactions with locals.

2.3. Transportation Options

Navigating transportation in Vietnam can be challenging, but there are several options available for English-speaking travellers. Ride-hailing apps like Grab are popular in major cities, allowing you to book rides and communicate with drivers in English.

2.4. Dining Experiences

Enjoying Vietnamese cuisine is a highlight of any trip to Vietnam, and there are ways to navigate the dining scene even if you don’t speak Vietnamese.

2.5. Cultural Nuances

Understanding and respecting local customs can enhance your travel experience in Vietnam. Learning a few basic gestures and phrases can show respect and help you connect with locals.

3. How Can I Easily Communicate with Drivers If I Don’t Speak Vietnamese?

Communicating with drivers in Vietnam is easier than you might think, even if you don’t speak Vietnamese. Here are several practical tips to ensure smooth and clear communication:

3.1. Use Ride-Hailing Apps

Ride-hailing apps like Grab are widely used in major cities and offer a convenient way to communicate with drivers.

• Enter Destinations in English: Simply enter your destination in English within the app, and the driver will receive the information.
• Use the App’s Messaging Feature: If you need to provide additional instructions, use the app’s messaging feature to type your message in English. The driver can use a translation app to understand.
• Show the Destination on a Map: If there’s any confusion, show the driver the destination on the app’s map to clarify the location.

3.2. Prepare Written Instructions

Before getting into a taxi or xe om (motorbike taxi), write down your destination in Vietnamese.

• Ask Your Hotel for Help: Have your hotel write down the destination for you in Vietnamese. Hotel staff are usually happy to assist with this.
• Use Translation Apps: Use Google Translate to translate the destination into Vietnamese and write it down.
• Show the Written Note: Show the written note to the driver before starting the journey to ensure they understand where you want to go.

3.3. Use Visual Aids

Visual aids can be incredibly helpful in communicating with drivers.

• Show a Picture of Your Destination: If possible, show the driver a picture of your destination. This is especially useful for landmarks or popular tourist spots.
• Use a Map: Point to your destination on a physical map or on your phone’s map app.

3.4. Learn Basic Vietnamese Phrases

Learning a few basic Vietnamese phrases can go a long way in facilitating communication.

• “Di den [destination]” (Go to [destination]): This simple phrase tells the driver where you want to go.
• “Bao nhieu tien?” (How much?): Use this to confirm the fare before starting the journey.
• “Dung o day” (Stop here): Use this to tell the driver where to stop.

3.5. Use Gestures

Gestures can be effective in conveying basic information.

• Point: Point in the direction you want to go.
• Nod or Shake Your Head: Use these to indicate “yes” or “no.”
• Show Numbers: Use your fingers to indicate numbers, such as the address or the amount of money you’re offering.

3.6. Use GPS Navigation

Use your phone’s GPS navigation to guide the driver.

• Set Your Destination: Set your destination in Google Maps or another navigation app.
• Show the Route to the Driver: Show the driver the route on your phone and ask them to follow it.
• Monitor the Route: Keep an eye on the route to ensure the driver is going in the right direction.

3.7. Stay Calm and Patient

Communication challenges can arise, so it’s important to stay calm and patient.

• Speak Slowly and Clearly: Speak slowly and clearly, even if the driver doesn’t understand English.
• Be Polite: Politeness can go a long way in facilitating communication.
• Seek Help from Others: If you’re having trouble communicating, ask for help from a local who speaks English.

3.8. Use Reputable Taxi Companies

Stick to reputable taxi companies like Vinasun and Mai Linh, which are known for their professionalism and reliability. Their drivers are more likely to use meters and follow established routes.

3.9. Download Offline Maps

Download offline maps on your phone so you can navigate even without an internet connection. This is especially useful in rural areas or when you don’t have a local SIM card.

3.10. Consult SIXT.VN

SIXT.VN offers transportation services that cater to tourists. Our drivers are trained to assist English-speaking customers, ensuring a smooth and stress-free experience. You can also contact us via Whatsapp +84 986 244 358.

4. What Communication Tools Can Help Me in Vietnam?

Navigating Vietnam without speaking the language is significantly easier with the right communication tools. Here are some must-have tools to ensure smooth interactions:

4.1. Translation Apps

Translation apps are your best friend when it comes to bridging the language gap.

• Google Translate: Google Translate is indispensable. It allows you to translate text, speech, and even images in real-time. Download the Vietnamese language pack for offline use.

Using Google Translate on a mobile device to facilitate communication with locals.

• iTranslate: iTranslate is another excellent option, offering voice translation, text translation, and even a phrasebook of common Vietnamese phrases.
• Microsoft Translator: Microsoft Translator is known for its accurate translations and user-friendly interface. It also offers offline translation capabilities.

4.2. Phrasebooks

A phrasebook can be a lifesaver when you need to communicate basic information.

• Lonely Planet Vietnamese Phrasebook: This phrasebook is packed with useful phrases for everyday situations, such as ordering food, asking for directions, and making purchases.
• Berlitz Vietnamese Phrasebook & Dictionary: Berlitz offers a comprehensive phrasebook with a dictionary, making it easy to look up words and phrases on the go.

4.3. Dictionary Apps

Dictionary apps allow you to quickly look up words and phrases.

• Pleco: Pleco is a popular dictionary app for Chinese, but it also offers Vietnamese dictionaries. It includes audio pronunciations, making it easy to learn how to say words correctly.
• Vietnamese Dictionary: This app offers a comprehensive dictionary with definitions, example sentences, and audio pronunciations.

4.4. Note-Taking Apps

Note-taking apps can be useful for saving important phrases, addresses, and other information.

• Evernote: Evernote allows you to create and organize notes, save web pages, and even record audio. You can use it to save important phrases and addresses in Vietnamese.
• Google Keep: Google Keep is a simple and user-friendly note-taking app. It allows you to create notes, lists, and reminders.

4.5. Image Translation

Image translation apps allow you to translate text from images.

• Google Translate: Google Translate’s image translation feature is incredibly useful. Simply point your camera at a sign, menu, or document, and the app will translate the text in real-time.

Sampling local street food, an essential part of experiencing Vietnamese culture.

4.6. Voice Recording Apps

Voice recording apps can be useful for recording conversations and playing them back later.

• Voice Memos (iOS): Voice Memos is a built-in app on iOS devices. It allows you to record audio and save it for later.
• Smart Voice Recorder (Android): Smart Voice Recorder is a popular app for recording audio on Android devices.

4.7. Offline Maps

Offline maps allow you to navigate even without an internet connection.

• Google Maps: Google Maps allows you to download maps for offline use. Simply search for the area you want to download and tap the “Download” button.
• Maps.me: Maps.me is another popular option, offering detailed maps with points of interest, hiking trails, and other useful information.

4.8. Communication Cards

Communication cards are physical cards with common phrases and images.

• Create Your Own: Create your own communication cards with phrases and images that are relevant to your trip.
• Purchase Pre-Made Cards: Purchase pre-made communication cards online or at travel stores.

4.9. VPNs

A Virtual Private Network is a tool that enhances your online privacy by creating a private network from a public internet connection.

• ExpressVPN: With servers in 94 countries, ExpressVPN allows you to browse the internet safely.
• NordVPN: With high speed connections, NordVPN is another great option for a safe internet connection.

5. What Basic Vietnamese Phrases Should I Learn?

Learning a few basic Vietnamese phrases can significantly enhance your travel experience. Here are some must-know phrases to help you navigate everyday situations:

5.1. Greetings and Politeness

• Xin chào (Sin Chao): Hello
• Cảm ơn (Gam Un): Thank you
• Không (Khong): No
• Làm ơn (Lah Un): Please
• Xin lỗi (Sin Loy): Sorry

5.2. Everyday Interactions

• Tôi không nói được tiếng Việt (Toy Khong Noi Duoc Tieng Viet): I don’t speak Vietnamese.
• Bạn có thể nói tiếng Anh không? (Ban Goh Teh Noi Tieng Anh Khong?): Can you speak English?
• Bao nhiêu tiền? (Bow Nyew T’yen?): How much does it cost?
• Nhà vệ sinh ở đâu? (Nya Veh Sin Uh Dow?): Where is the restroom?
• Tôi muốn mua cái này (Toy Mwun Mwah Guy Nigh): I want to buy this.
• Tôi muốn đi đến [Destination] (Toy Mwun Dee Den [Destination]): I want to go to [Destination].

5.3. Dining

• Món này là gì? (Mon Nigh Lah Zee?): What is this dish?
• Không cay, làm ơn (Khong Guy, Lah Un): Not spicy, please.
• Tôi bị dị ứng với… (Toy Bee Yee Ung Voy…): I’m allergic to…
• Ngon quá! (Nong Quah!): Delicious!

5.4. Transportation

• Đi thẳng (Dee Thang): Go straight.
• Rẽ trái (Reh Chye): Turn left.
• Rẽ phải (Reh Fie): Turn right.
• Dừng ở đây (Dung Uh Day): Stop here.

5.5. Emergency

• Giúp tôi với! (Gyupe Toy Voy!): Help me!
• Tôi bị lạc (Toy Bee Lak): I am lost.
• Gọi cảnh sát! (Goy Gang Sat!): Call the police!

5.6. Numbers

• Một (Mot): One
• Hai (Hai): Two
• Ba (Bah): Three
• Bốn (Bone): Four
• Năm (Num): Five
• Sáu (Sau): Six
• Bảy (Bye): Seven
• Tám (Tahm): Eight
• Chín (Cheen): Nine
• Mười (Mwee): Ten

5.7. Pronunciation Tips

• Tones: Vietnamese is a tonal language, so pronunciation can be challenging. Don’t worry too much about getting the tones perfect; locals will appreciate your effort.
• Practice: Practice these phrases before your trip using online resources or language learning apps.
• Listen: Listen to how locals pronounce these phrases and try to mimic their pronunciation.

6. How Does SIXT.VN Help English-Speaking Tourists in Vietnam?

SIXT.VN is dedicated to providing exceptional service to English-speaking tourists, ensuring a smooth and enjoyable travel experience in Vietnam. Here are the ways SIXT.VN supports international visitors:

6.1. English-Speaking Drivers

SIXT.VN ensures that its drivers are proficient in English, allowing for clear and effective communication throughout your journey.

• Trained in English: Drivers undergo training to communicate effectively with English-speaking passengers.
• Clear Communication: Drivers can understand your instructions and provide helpful information about your destination.
• Comfort and Ease: This service ensures a comfortable and stress-free travel experience.

6.2. Easy Booking Process

SIXT.VN offers a user-friendly online booking platform that is available in English, making it easy for tourists to reserve transportation services.

• Online Booking: Navigate the website effortlessly in English to select your desired services.
• Transparent Information: Detailed information about vehicle options, pricing, and terms is readily available.
• Simple Navigation: The straightforward booking process ensures a hassle-free experience from start to finish.

6.3. Airport Transfers

SIXT.VN provides reliable and convenient airport transfer services, ensuring a seamless transition from the airport to your accommodation.

• Meet and Greet: Drivers will meet you at the airport with a sign displaying your name, making it easy to locate your ride.
• Prompt Service: Enjoy punctual and efficient service to avoid any unnecessary delays.
• Direct Transport: Travel directly to your hotel or other destination without any complications.

6.4. Customizable Tours

SIXT.VN offers customizable tour options that allow you to explore Vietnam’s attractions with ease and flexibility.

• Personalized Itineraries: Tailor your tour to match your interests and preferences.
• English-Speaking Guides: Knowledgeable guides provide insightful commentary and assistance throughout your tour.
• Comfortable Transportation: Travel in comfort and style with SIXT.VN’s modern and well-maintained vehicles.

6.5. 24/7 Customer Support

SIXT.VN offers round-the-clock customer support to assist you with any queries or concerns you may have during your trip.

• Multilingual Support: Access support in English at any time, ensuring prompt assistance.
• Immediate Assistance: Receive quick responses to your inquiries and efficient resolution of any issues.
• Peace of Mind: Enjoy the assurance of knowing that help is always available whenever you need it.

6.6. Reliable and Safe Services

SIXT.VN prioritizes your safety and comfort, providing reliable and secure transportation services.

• Well-Maintained Vehicles: Travel in modern and well-maintained vehicles that meet high safety standards.
• Professional Drivers: Experienced and courteous drivers ensure a safe and pleasant journey.
• Insurance Coverage: Benefit from comprehensive insurance coverage for added peace of mind.

6.7. Transparent Pricing

SIXT.VN ensures transparent pricing with no hidden fees, allowing you to budget your trip effectively.

• Upfront Quotes: Receive clear and detailed quotes for all services before booking.
• No Hidden Costs: Enjoy transparent pricing with no surprises or unexpected charges.
• Competitive Rates: Benefit from competitive rates that offer excellent value for money.

6.8. Local Expertise

SIXT.VN leverages its local expertise to provide you with insider tips and recommendations, enhancing your travel experience.

• Insider Knowledge: Gain access to valuable insights about the best places to visit, eat, and explore.
• Customized Recommendations: Receive personalized recommendations tailored to your interests and preferences.
• Enhanced Experience: Discover hidden gems and unique experiences that will make your trip truly memorable.

6.9. Contact Information

You can easily reach SIXT.VN through the following channels:

• Address: 260 Cau Giay, Hanoi, Vietnam
• Hotline/WhatsApp: +84 986 244 358
• Website: SIXT.VN

7. What Are Some Real-Life Stories of English-Speaking Tourists Traveling in Vietnam?

Hearing real-life stories from other English-speaking tourists can provide inspiration and practical tips for your own trip. Here are a few examples:

7.1. Navigating Hanoi’s Old Quarter

John, a tourist from the United States, shared his experience navigating Hanoi’s Old Quarter:

“I was initially worried about getting around Hanoi without speaking Vietnamese, but it turned out to be much easier than I expected. I downloaded Google Translate on my phone and learned a few basic phrases. I also relied on Grab to get around, which was super convenient. The drivers were always friendly, and even if they didn’t speak much English, we managed to communicate using gestures and the app’s messaging feature. The local people were also very helpful, always ready to point me in the right direction. I would highly recommend using SIXT.VN!”

7.2. Exploring Hoi An’s Ancient Town

Sarah, a tourist from the United Kingdom, described her experience exploring Hoi An’s Ancient Town:

“Hoi An is such a beautiful and charming town, and I didn’t want the language barrier to hold me back from fully experiencing it. I booked a walking tour with a local guide who spoke excellent English, and it made all the difference. She shared so much information about the town’s history and culture, and she also took me to some hidden gems that I would never have found on my own. I also used a translation app to communicate with local vendors, which was a fun and rewarding experience. I was so happy that I didn’t let the language barrier stop me from visiting this amazing place.”

7.3. Adventuring in Sapa’s Rice Terraces

David, a tourist from Australia, shared his adventure in Sapa’s rice terraces:

“Sapa is an incredible place, but it can be challenging to navigate without a guide. I booked a trek with a local guide who spoke English, and it was the best decision I made. He led me through the rice terraces, introduced me to local families, and shared his knowledge of the area’s flora and fauna. I also learned a few basic Vietnamese phrases, which helped me connect with the locals on a deeper level. I highly recommend booking a tour or trek with a local guide if you’re planning to visit Sapa.”

7.4. Cruising Ha Long Bay

Emily, a tourist from Canada, described her experience cruising Ha Long Bay:

“Ha Long Bay is an absolute must-see destination in Vietnam, and I didn’t want the language barrier to detract from my experience. I booked a cruise with a reputable company that catered to English-speaking tourists. The staff were all fluent in English, and they provided excellent service throughout the cruise. I also used a translation app to communicate with local fishermen and vendors, which added a unique and memorable dimension to my trip. I was so glad that I didn’t let the language barrier deter me from visiting this stunning natural wonder.”

7.5. Eating Street Food in Ho Chi Minh City

Michael, a tourist from Germany, shared his experience eating street food in Ho Chi Minh City:

“Ho Chi Minh City is a food lover’s paradise, but it can be intimidating to navigate the street food scene if you don’t speak Vietnamese. I downloaded Google Translate on my phone and used the image translation feature to read menus and communicate with vendors. I also watched what other people were ordering and pointed to the dishes I wanted to try. The vendors were always friendly and patient, and they seemed to appreciate my effort to communicate in their language. I ate some of the best food of my life in Ho Chi Minh City, and I didn’t let the language barrier stop me from enjoying it.”

8. Conclusion: Embrace the Adventure

Traveling to Vietnam without speaking Vietnamese is entirely possible and can be an incredibly rewarding experience. With a little preparation, the right tools, and a sense of adventure, you can navigate the country with confidence and create unforgettable memories.

From the bustling cities to the tranquil countryside, Vietnam offers something for everyone. Don’t let the language barrier hold you back from exploring this amazing destination.

8.1. Key Takeaways

• English Accessibility: Major cities and tourist areas are well-equipped to accommodate English-speaking visitors.
• Practical Tools: Translation apps, phrasebooks, and offline maps can help you communicate effectively.
• Basic Phrases: Learning a few basic Vietnamese phrases can enhance your interactions with locals.
• SIXT.VN: SIXT.VN offers transportation services that cater to English-speaking tourists, ensuring a smooth and stress-free experience.

8.2. Final Thoughts

Vietnam is a country that rewards those who are willing to embrace the adventure. So pack your bags, download those apps, and get ready to experience the magic of Vietnam.

Address: 260 Cau Giay, Hanoi, Vietnam. Hotline/Whatsapp: +84 986 244 358. Website: SIXT.VN.

9. FAQ: Traveling in Vietnam Without Speaking Vietnamese

Q1: Is it really possible to travel in Vietnam without speaking Vietnamese?

Yes, it is entirely possible. Many areas, especially in major cities and tourist hotspots, are well-equipped to handle English-speaking tourists.

Q2: What are the most useful apps for overcoming the language barrier?

Google Translate, iTranslate, and Pleco are highly recommended. Google Translate’s image translation feature is particularly useful for reading menus and signs.

Q3: Should I learn any Vietnamese phrases before my trip?

Yes, learning basic phrases like “Xin chào” (Hello), “Cảm ơn” (Thank you), and “Bao nhiêu tiền?” (How much?) can greatly enhance your interactions with locals.

Q4: How can I communicate with taxi drivers if they don’t speak English?

Use ride-hailing apps like Grab, prepare written instructions in Vietnamese, or show them the destination on a map. SIXT.VN’s drivers are also trained to assist English-speaking customers.

Q5: Are there any areas in Vietnam where it’s particularly difficult to communicate in English?

Rural areas and smaller towns may pose more of a challenge. In these areas, gestures and translation apps will be your best bet.

Q6: How can SIXT.VN help me as an English-speaking tourist in Vietnam?

SIXT.VN offers English-speaking drivers, easy online booking, airport transfers, customizable tours, and 24/7 customer support.

Q7: Is it safe to rely on translation apps for important communication?

While translation apps are generally reliable, it’s a good idea to double-check important information, especially when it comes to health or safety.

Q8: Can I find English-speaking tour guides in Vietnam?

Yes, many tour operators offer English-speaking guides who can provide valuable insights and assistance throughout your tour.

Q9: What should I do if I get lost and can’t communicate with anyone?

Show locals the address of your hotel or destination written in Vietnamese, use a map, or try to find someone who speaks English.

Q10: How can I prepare for cultural differences in communication?

Research local customs and etiquette before your trip, and be respectful of Vietnamese culture. Even simple gestures like smiling and being polite can go a long way.