Which Airline Is Best for Handicapped Travelers?

Are you a traveler with a disability planning a trip to Vietnam and wondering which airline prioritizes your needs? At SIXT.VN, we understand the importance of accessible travel and strive to provide seamless and comfortable journeys for everyone. Let’s explore which airlines excel in catering to handicapped travelers, ensuring a stress-free travel experience. With accessible travel tips and resources, you can confidently plan your trip.

1. What Factors Make an Airline Good for Handicapped Travelers?

Several factors contribute to an airline’s suitability for handicapped travelers. These include:

• Wheelchair Handling: The airline’s track record in handling wheelchairs and other mobility devices.
• Disability Complaints: The number of disability-related complaints filed against the airline.
• Accessibility Services: Availability of services like wheelchair assistance, priority boarding, and accessible restrooms.
• Customer Service: The quality of customer service and support provided to passengers with disabilities.
• Seating Options: Availability of seats with extra legroom or movable armrests.
• Assistive Devices: Policies regarding the use of personal assistive devices onboard.
• Training: Staff training in assisting passengers with various disabilities.
• Communication: Clear and effective communication about accessibility services and policies.
• Website Accessibility: An accessible website with clear information and easy booking options.
• Pre-Flight Assistance: Assistance with check-in, security, and boarding processes.

2. Which U.S. Airlines Are Highly Rated for Travelers with Disabilities?

According to a WheelchairTravel.org analysis, Delta Air Lines earned the top honors as the best U.S. airline for wheelchair users in 2022. Southwest and United rounded out the top three. These rankings consider factors like mishandled wheelchairs, disability complaints, and on-time arrivals. Delta’s commitment to accessibility makes it a preferred choice for many travelers with disabilities.

3. How Does Mishandling of Wheelchairs Impact Disabled Travelers?

Mishandling of wheelchairs can have a profound impact on a person’s ability to travel, live, and work. According to the analysis by WheelchairTravel.org, proper handling of personal mobility equipment continues to be the greatest opportunity for improvement, even among carriers that are performing above average. When an airline damages or delays a wheelchair, it affects the user’s independence and mobility.

Wheelchair being loaded into cargo hold of American Airlines airplane.

4. What Are Some Tips for Flying with a Wheelchair?

Flying with a wheelchair requires careful planning. Here are some tips to ensure a smooth journey:

• Inform the Airline: Notify the airline in advance about your wheelchair and any assistance you require.
• Wheelchair Specifications: Provide the dimensions, weight, and type of your wheelchair.
• Battery Information: If your wheelchair has a battery, know the type and ensure it complies with airline regulations.
• Arrive Early: Arrive at the airport early to allow ample time for check-in and security procedures.
• Request Assistance: Request wheelchair assistance from check-in to the gate and upon arrival.
• Gate Check: Consider gate-checking your wheelchair to minimize the risk of damage.
• Inspect Wheelchair: Upon arrival, inspect your wheelchair for any damage before leaving the airport.
• Carry Repair Kit: Carry a basic repair kit for minor wheelchair repairs.
• Travel Insurance: Obtain travel insurance that covers wheelchair damage or loss.
• Documentation: Keep all necessary documents, such as medical certificates and airline confirmations, readily available.

5. What Steps Can Airlines Take to Improve Accessibility for Handicapped Travelers?

Airlines can take several steps to improve accessibility for handicapped travelers:

• Staff Training: Provide comprehensive training to staff on how to assist passengers with disabilities.
• Wheelchair Handling: Implement strict protocols for handling wheelchairs and mobility devices.
• Accessible Restrooms: Ensure accessible restrooms are available on all aircraft.
• Seating Options: Offer a variety of seating options to accommodate different needs.
• Communication: Improve communication about accessibility services and policies.
• Website Accessibility: Make their websites accessible to people with disabilities.
• Assistive Devices: Allow the use of personal assistive devices onboard.
• Complaint Resolution: Establish a system for resolving disability-related complaints promptly.
• Partnerships: Collaborate with disability organizations to improve accessibility.
• Investments: Invest in new technologies and equipment to enhance accessibility.

6. What is the Role of Disability Complaints in Assessing Airline Accessibility?

Disability complaints are a crucial indicator of an airline’s accessibility and customer service quality for handicapped travelers. High complaint rates often signal systemic issues in how an airline accommodates passengers with disabilities, ranging from inadequate wheelchair assistance to poor communication and staff training. By tracking and analyzing these complaints, organizations like the U.S. Department of Transportation and advocacy groups can identify areas where airlines need to improve their services and policies. Lower complaint rates, on the other hand, typically reflect better staff training, more efficient handling of mobility devices, and a general commitment to meeting the needs of passengers with disabilities.

7. Which International Airlines Are Recognized for Excellent Service to Passengers with Disabilities?

Several international airlines are recognized for their commitment to providing excellent service to passengers with disabilities. Some of these airlines include:

• Emirates: Offers extensive assistance and facilities for passengers with disabilities, including wheelchair assistance, accessible restrooms, and priority boarding.
• Singapore Airlines: Provides comprehensive support for passengers with disabilities, including wheelchair services, special meal requests, and accessible entertainment options.
• Qantas: Committed to providing accessible travel experiences, with services like wheelchair assistance, priority seating, and trained staff to assist passengers with disabilities.
• Air New Zealand: Offers a range of services to support passengers with disabilities, including wheelchair assistance, accessible restrooms, and priority boarding.
• Lufthansa: Provides various services to assist passengers with disabilities, including wheelchair assistance, special seating arrangements, and trained staff.

8. How Can Travelers with Disabilities Ensure Their Needs Are Met During Air Travel?

To ensure your needs are met during air travel, consider the following steps:

• Advance Notification: Inform the airline about your specific needs when booking your ticket.
• Confirmation: Confirm your requests with the airline 48-72 hours before your flight.
• Medical Documentation: Carry any necessary medical documentation, such as prescriptions or doctor’s notes.
• Assistive Devices: Ensure that your assistive devices are in good working order.
• Check-in Early: Arrive at the airport early to allow ample time for check-in and security.
• Communicate: Clearly communicate your needs to airline staff throughout your journey.
• Advocate: Don’t hesitate to advocate for yourself and your needs.
• File Complaints: If your needs are not met, file a complaint with the airline and the Department of Transportation.
• Travel Insurance: Purchase travel insurance that covers disability-related issues.
• Support Organizations: Contact disability support organizations for advice and assistance.

9. What Legal Protections Are in Place for Handicapped Airline Passengers?

Several legal protections are in place to ensure the rights of handicapped airline passengers. In the United States, the Air Carrier Access Act (ACAA) prohibits discrimination against passengers with disabilities. The ACAA requires airlines to:

• Provide assistance with boarding, deplaning, and moving through the airport.
• Allow passengers to travel with wheelchairs and other assistive devices.
• Ensure accessible seating and restrooms are available.
• Accommodate passengers with visual, auditory, and cognitive impairments.
• Respond to disability-related complaints promptly and effectively.

Internationally, the Convention on the Rights of Persons with Disabilities (CRPD) promotes and protects the rights of people with disabilities, including the right to accessible air travel. Many countries have implemented laws and regulations to comply with the CRPD.

10. How Can SIXT.VN Assist Handicapped Travelers Visiting Vietnam?

SIXT.VN is dedicated to providing exceptional service to all travelers, including those with disabilities. We offer a range of services to ensure a comfortable and stress-free experience in Vietnam:

• Airport Transfers: Accessible airport transfer options to ensure smooth and comfortable transportation to your accommodation.
• Customized Tours: Tailored tour packages to accommodate your specific needs and preferences.
• Accessible Accommodation: Assistance with finding and booking accessible hotels and resorts.
• Mobility Equipment Rental: Rental services for wheelchairs and other mobility devices.
• Multilingual Support: Multilingual customer support to assist with any questions or concerns.
• Travel Advice: Expert travel advice and assistance with planning your trip to Vietnam.
• Dedicated Support: A dedicated support team to assist with any special requests or requirements.
• Personalized Service: Personalized service to ensure your trip is tailored to your needs.
• Flexible Options: Flexible booking and cancellation policies to accommodate unforeseen circumstances.
• Reliable Service: Reliable and trustworthy service to ensure a seamless travel experience.

11. What Should You Do if an Airline Damages Your Wheelchair?

If an airline damages your wheelchair, take these steps:

• Report Immediately: Report the damage to the airline immediately and file a written complaint.
• Documentation: Take photos of the damage and gather any relevant documentation, such as your ticket and baggage claim.
• Repair or Replacement: Request the airline to repair or replace your wheelchair.
• Temporary Replacement: Ask the airline to provide a temporary replacement wheelchair.
• File a Claim: File a claim with the airline for the cost of repairs or replacement.
• DOT Complaint: If the airline does not resolve the issue, file a complaint with the U.S. Department of Transportation.
• Legal Action: Consider taking legal action if necessary.
• Insurance Claim: File a claim with your travel insurance company.
• Advocacy Groups: Contact disability advocacy groups for assistance and support.
• Keep Records: Keep detailed records of all communication and expenses related to the damage.

12. What Resources Are Available for Handicapped Travelers to Research Airline Accessibility?

Several resources are available for handicapped travelers to research airline accessibility:

• Air Carrier Access Act (ACAA): Provides information on the rights of passengers with disabilities.
• U.S. Department of Transportation (DOT): Offers resources and information on air travel for people with disabilities.
• National Disability Rights Network (NDRN): Provides legal advocacy and support for people with disabilities.
• Disability Rights Education & Defense Fund (DREDF): Offers legal and educational resources on disability rights.
• WheelchairTravel.org: Provides reviews and information on accessible travel.
• Accessible Travel Blogs: Many blogs offer first-hand accounts and tips for accessible air travel.
• Airline Websites: Check airline websites for accessibility information and policies.
• Travel Forums: Participate in travel forums to ask questions and share experiences with other travelers.
• Disability Organizations: Contact disability organizations for advice and assistance.
• Customer Reviews: Read customer reviews to learn about other travelers’ experiences with airline accessibility.

13. How Does the Size of an Airline Affect Its Ability to Accommodate Passengers with Disabilities?

The size of an airline can influence its ability to accommodate passengers with disabilities in several ways:

• Resources: Larger airlines often have more resources to invest in accessibility services and equipment.
• Training: Larger airlines may have more comprehensive staff training programs on disability awareness and assistance.
• Infrastructure: Larger airlines typically have better infrastructure, including accessible terminals and aircraft.
• Routes: Larger airlines often offer more routes, providing greater flexibility for travelers with disabilities.
• Customer Service: Larger airlines may have dedicated customer service teams to assist passengers with disabilities.
• Policies: Larger airlines typically have well-defined accessibility policies and procedures.
• Technology: Larger airlines may use advanced technology to improve accessibility, such as accessible websites and mobile apps.
• Partnerships: Larger airlines may have partnerships with disability organizations to improve accessibility.
• Complaint Resolution: Larger airlines may have more efficient systems for resolving disability-related complaints.
• Innovation: Larger airlines may be more likely to invest in innovative accessibility solutions.

14. What Specific Questions Should You Ask an Airline When Booking a Flight as a Handicapped Traveler?

When booking a flight as a handicapped traveler, ask these specific questions:

• Wheelchair Assistance: Is wheelchair assistance available from check-in to the gate and upon arrival?
• Wheelchair Storage: How will my wheelchair be stored during the flight?
• Wheelchair Dimensions: What are the maximum dimensions and weight allowed for wheelchairs?
• Battery Type: Are there any restrictions on the type of battery in my wheelchair?
• Accessible Seating: Is accessible seating available, and how can I reserve it?
• Extra Legroom: Are seats with extra legroom available?
• Movable Armrests: Do any seats have movable armrests?
• Accessible Restrooms: Are accessible restrooms available on the aircraft?
• Priority Boarding: Is priority boarding available for passengers with disabilities?
• Assistive Devices: Are personal assistive devices allowed onboard?
• Medical Equipment: What is the policy on bringing medical equipment onboard?
• Service Animals: What is the policy on traveling with service animals?
• Oxygen: Is supplemental oxygen available?
• Allergies: Can the airline accommodate food allergies?
• Communication: How will the airline communicate important information to me?
• Complaint Resolution: What is the process for resolving disability-related complaints?
• Website Accessibility: Is the airline’s website accessible to people with disabilities?
• Staff Training: What training do staff receive on assisting passengers with disabilities?
• Emergency Procedures: How will I be assisted in case of an emergency?
• Contact Information: Who can I contact for assistance with accessibility issues?

15. How Can Advocacy Groups Help Handicapped Travelers with Airline Issues?

Advocacy groups play a crucial role in assisting handicapped travelers with airline issues by:

• Providing Information: Offering information and resources on air travel rights and accessibility.
• Legal Support: Providing legal assistance and advocacy for passengers who have experienced discrimination.
• Complaint Assistance: Helping passengers file complaints with airlines and government agencies.
• Policy Advocacy: Advocating for stronger accessibility policies and regulations.
• Training and Education: Providing training and education to airline staff on disability awareness and assistance.
• Mediation: Mediating disputes between passengers and airlines.
• Monitoring: Monitoring airline compliance with accessibility laws and regulations.
• Research: Conducting research on accessibility issues and best practices.
• Networking: Connecting passengers with disabilities to support networks and resources.
• Awareness: Raising awareness about the challenges faced by handicapped travelers.

16. What Role Does Technology Play in Improving Air Travel for Handicapped Travelers?

Technology plays a crucial role in improving air travel for handicapped travelers:

• Accessible Websites: Accessible websites and mobile apps for booking flights and managing travel arrangements.
• Assistive Devices: Advanced assistive devices, such as hearing loops and visual aids, in airports and on aircraft.
• Communication Tools: Communication tools, such as real-time translation and text-to-speech software.
• Navigation Systems: Navigation systems, such as GPS and wayfinding apps, to help travelers navigate airports.
• Entertainment Systems: Accessible entertainment systems with audio descriptions and captions.
• Seating Technology: Advanced seating technology, such as pressure-mapping systems, to improve comfort for passengers with mobility issues.
• Wheelchair Tracking: Wheelchair tracking systems to prevent loss or damage.
• Virtual Reality: Virtual reality simulations to help travelers prepare for their journey.
• Data Analysis: Data analysis to identify and address accessibility issues.
• Smart Airports: Smart airport technology to improve accessibility and efficiency.

17. What Are the Best Strategies for Managing Layovers as a Handicapped Traveler?

Managing layovers as a handicapped traveler requires careful planning and consideration:

• Allow Extra Time: Schedule longer layovers to allow ample time to navigate the airport and transfer between flights.
• Pre-Arrange Assistance: Pre-arrange wheelchair assistance or other necessary services for your layover.
• Know the Airport: Familiarize yourself with the layout of the airport and the location of accessible facilities.
• Confirm Services: Confirm your assistance arrangements with the airline upon arrival.
• Stay Connected: Keep your phone charged and stay connected with the airline in case of delays or changes.
• Rest and Recharge: Take time to rest and recharge during your layover.
• Pack Essentials: Pack any essential medications or assistive devices in your carry-on bag.
• Communicate: Communicate your needs to airport staff throughout your layover.
• Emergency Plan: Have a backup plan in case of unexpected delays or cancellations.
• Travel Insurance: Purchase travel insurance that covers layover-related expenses.

18. How Can You File a Complaint Against an Airline for Disability-Related Issues?

You can file a complaint against an airline for disability-related issues through these steps:

• Airline Complaint: File a complaint directly with the airline’s customer service department.
• Written Complaint: Submit a written complaint detailing the issue and the desired resolution.
• Documentation: Include any relevant documentation, such as your ticket, baggage claim, and photos.
• DOT Complaint: File a complaint with the U.S. Department of Transportation (DOT).
• Online Form: Use the DOT’s online complaint form to submit your complaint.
• Detailed Information: Provide detailed information about the incident, including dates, times, and airline staff involved.
• Advocacy Groups: Seek assistance from disability advocacy groups.
• Legal Action: Consider taking legal action if necessary.
• State Attorney General: File a complaint with your state’s attorney general.
• Keep Records: Keep detailed records of all communication and expenses related to the complaint.

19. What Are the Key Differences in Accessibility Standards Between U.S. and International Airlines?

The key differences in accessibility standards between U.S. and international airlines include:

• Legal Requirements: The U.S. has the Air Carrier Access Act (ACAA), which mandates specific accessibility standards for U.S. airlines. International airlines may be subject to different regulations depending on their country of origin.
• Enforcement: The ACAA is enforced by the U.S. Department of Transportation, which has the authority to fine airlines for non-compliance. Enforcement mechanisms may vary in other countries.
• Accessibility Features: U.S. airlines are generally required to provide a certain level of accessibility features, such as accessible restrooms, seating, and communication systems. The availability of these features may vary on international airlines.
• Staff Training: U.S. airlines are required to provide training to staff on disability awareness and assistance. The level of training may vary on international airlines.
• Complaint Resolution: The U.S. Department of Transportation has a process for resolving disability-related complaints against U.S. airlines. Complaint resolution processes may vary in other countries.
• Cultural Differences: Cultural attitudes towards disability may influence the level of service and accommodation provided by international airlines.
• Aircraft Age: Older aircraft may not have the same level of accessibility features as newer aircraft. The age of the aircraft may vary between U.S. and international airlines.
• Regional Variations: Accessibility standards may vary within countries and regions.
• International Agreements: International agreements, such as the Convention on the Rights of Persons with Disabilities, promote accessibility for air travel, but implementation may vary.
• Best Practices: Some airlines go beyond legal requirements and implement best practices for accessibility.

20. How Can You Ensure a Smooth Airport Security Experience as a Handicapped Traveler?

To ensure a smooth airport security experience as a handicapped traveler:

• Notify TSA: Notify the Transportation Security Administration (TSA) agent about your disability or medical condition.
• TSA PreCheck: Consider enrolling in TSA PreCheck for expedited security screening.
• Medical Documentation: Carry any necessary medical documentation, such as prescriptions or doctor’s notes.
• Assistive Devices: Inform the TSA agent about any assistive devices you are carrying.
• Private Screening: Request a private screening if you prefer.
• Know Your Rights: Familiarize yourself with your rights as a traveler with a disability.
• TSA Cares: Contact TSA Cares for assistance and information.
• Pack Smart: Pack your bags according to TSA guidelines.
• Arrive Early: Arrive at the airport early to allow ample time for security screening.
• Communicate: Communicate your needs to TSA agents throughout the screening process.

21. What Are Some Common Misconceptions About Handicapped Travelers and Air Travel?

Some common misconceptions about handicapped travelers and air travel include:

• Inability to Travel: The misconception that handicapped travelers cannot travel independently.
• High Assistance Needs: The assumption that all handicapped travelers require extensive assistance.
• Health Risks: The belief that air travel poses significant health risks to handicapped travelers.
• Inconvenience to Others: The perception that handicapped travelers are an inconvenience to other passengers.
• High Costs: The assumption that air travel is prohibitively expensive for handicapped travelers.
• Limited Destinations: The belief that handicapped travelers have limited destination options.
• Lack of Interest: The misconception that handicapped travelers have little interest in travel.
• Homogeneity: The assumption that all handicapped travelers have the same needs and preferences.
• Dependence: The misconception that handicapped travelers are entirely dependent on others.
• Incapability: The belief that handicapped travelers are incapable of enjoying air travel.

22. How Can Airlines Improve Their Communication with Handicapped Travelers?

Airlines can improve their communication with handicapped travelers by:

• Accessible Formats: Providing information in accessible formats, such as large print, Braille, and audio.
• Clear Language: Using clear and simple language in all communications.
• Multiple Channels: Communicating through multiple channels, such as email, phone, and text.
• Real-Time Updates: Providing real-time updates on flight delays and gate changes.
• Personalized Communication: Offering personalized communication based on individual needs and preferences.
• Visual Aids: Using visual aids, such as diagrams and videos, to explain procedures and policies.
• Staff Training: Training staff on effective communication strategies for passengers with disabilities.
• Feedback Mechanisms: Establishing feedback mechanisms to gather input from handicapped travelers.
• Website Accessibility: Ensuring that their websites are accessible to people with disabilities.
• Multilingual Support: Providing multilingual support for travelers who speak different languages.

23. What Is the Future of Accessible Air Travel for Handicapped Travelers?

The future of accessible air travel for handicapped travelers looks promising, with ongoing advancements and improvements:

• Innovative Technologies: Development of innovative technologies to enhance accessibility, such as advanced wheelchair restraint systems and accessible entertainment systems.
• Improved Infrastructure: Improvements to airport infrastructure, such as accessible terminals and boarding processes.
• Stronger Regulations: Implementation of stronger regulations and enforcement mechanisms to ensure airline compliance with accessibility standards.
• Increased Awareness: Increased awareness and understanding of the needs and challenges faced by handicapped travelers.
• Enhanced Training: Enhanced training programs for airline staff on disability awareness and assistance.
• Personalized Services: Development of personalized services and accommodations to meet the unique needs of each traveler.
• Collaborative Efforts: Collaborative efforts between airlines, advocacy groups, and government agencies to improve accessibility.
• Universal Design: Adoption of universal design principles to create a more inclusive and accessible travel experience for all.
• Data-Driven Solutions: Use of data-driven solutions to identify and address accessibility issues.
• Empowered Travelers: Empowering handicapped travelers to advocate for their rights and needs.

24. What Are the Best Accessible Activities and Attractions in Hanoi for Handicapped Travelers?

Hanoi offers several accessible activities and attractions for handicapped travelers:

• Hoan Kiem Lake: Enjoy a stroll around the scenic Hoan Kiem Lake, which has accessible pathways.
  Hoan Kiem Lake, Hanoi
• Temple of Literature: Explore the historic Temple of Literature, which has ramps and accessible routes.
• Water Puppet Show: Attend a traditional water puppet show, with accessible seating available.
• Hanoi Old Quarter: Discover the vibrant Hanoi Old Quarter, with accessible transportation options.
• Ho Chi Minh Mausoleum: Visit the Ho Chi Minh Mausoleum, which offers accessible entrances and facilities.
• Museums: Explore accessible museums such as the Vietnam National Museum of History.
• Accessible Restaurants: Dine at accessible restaurants offering a variety of cuisines.
• Shopping: Enjoy shopping at accessible markets and boutiques.
• Parks: Relax in accessible parks and gardens.
• Cultural Performances: Attend accessible cultural performances and events.

25. How Can SIXT.VN Ensure Accessible Transportation for Handicapped Travelers in Vietnam?

SIXT.VN ensures accessible transportation for handicapped travelers in Vietnam by:

• Accessible Vehicles: Providing a fleet of accessible vehicles equipped with ramps or lifts.
• Trained Drivers: Employing trained drivers who are experienced in assisting passengers with disabilities.
• Door-to-Door Service: Offering door-to-door service to ensure convenient and reliable transportation.
• Customized Routes: Planning customized routes to avoid obstacles and ensure smooth travel.
• Wheelchair Assistance: Providing wheelchair assistance and support.
• Flexible Scheduling: Offering flexible scheduling to accommodate individual needs.
• Online Booking: Providing an accessible online booking platform.
• Multilingual Support: Offering multilingual support to assist with any questions or concerns.
• Affordable Rates: Offering competitive and transparent pricing.
• Reliable Service: Providing reliable and trustworthy service to ensure a seamless travel experience.

Planning a trip to Vietnam as a handicapped traveler doesn’t have to be daunting. By understanding your rights, knowing which airlines prioritize accessibility, and utilizing resources like SIXT.VN, you can ensure a smooth and enjoyable travel experience. Contact SIXT.VN today to learn more about our accessible travel services and start planning your dream vacation! Address: 260 Cau Giay, Hanoi, Vietnam. Hotline/Whatsapp: +84 986 244 358. Website: SIXT.VN.

FAQ

1. What is the Air Carrier Access Act (ACAA)?

The Air Carrier Access Act (ACAA) is a U.S. law that prohibits discrimination against passengers with disabilities by air carriers. It ensures equal access to air transportation for individuals with disabilities.

2. How do I request wheelchair assistance at the airport?

You can request wheelchair assistance when booking your flight or by contacting the airline directly. It’s best to request assistance at least 48 hours before your flight.

3. What should I do if my wheelchair is damaged during air travel?

Report the damage to the airline immediately and file a written complaint. Take photos of the damage and request the airline to repair or replace your wheelchair.

4. Are service animals allowed on flights?

Yes, service animals are generally allowed on flights, but you may need to provide documentation and notify the airline in advance.

5. How can I find accessible hotels in Vietnam?

SIXT.VN can assist you in finding and booking accessible hotels and resorts in Vietnam. We offer a range of options to accommodate your specific needs.

6. What are some accessible transportation options in Hanoi?

Accessible transportation options in Hanoi include accessible taxis and private car services like those offered by SIXT.VN, which provide vehicles equipped with ramps or lifts.

7. How can SIXT.VN help me plan an accessible tour of Hanoi?

SIXT.VN offers customized tour packages to accommodate your specific needs and preferences. Our expert travel advisors can help you plan an accessible tour of Hanoi.

8. What should I pack in my carry-on bag as a handicapped traveler?

Pack any essential medications, assistive devices, and personal care items in your carry-on bag. It’s also a good idea to bring snacks and entertainment for the flight.

9. How can I file a complaint against an airline for disability discrimination?

You can file a complaint with the airline’s customer service department and the U.S. Department of Transportation (DOT).

10. What resources are available for handicapped travelers planning air travel?

Resources include the Air Carrier Access Act (ACAA), the U.S. Department of Transportation (DOT), disability advocacy groups, and accessible travel blogs.