Making money in the tourism industry offers diverse opportunities, especially in vibrant destinations like Vietnam. SIXT.VN provides the solutions for turning your passion for travel into profits, from offering personalized tours to managing accommodations. Discover how to thrive in this dynamic sector with insights into various revenue streams and effective strategies.
Contents
- 1. Understanding the Tourism Industry Landscape
- 1.1 What are the Key Components of the Tourism Industry?
- 1.2 How Can You Identify Lucrative Niches in Tourism?
- 1.3 What are the Challenges and Opportunities in the Tourism Sector?
- 2. Essential Skills and Knowledge for Success
- 2.1 Why is Customer Service Crucial in Tourism?
- 2.2 What Communication Skills Do You Need?
- 2.3 How Can Sales and Marketing Skills Enhance Your Earnings?
- 3. Top Business Ideas in the Tourism Industry
- 3.1 How to Start a Tour Operator Business
- 3.2 What Are the Benefits of Offering Accommodation Services?
- 3.3 How Can You Profit from Transportation Services?
- 4. Utilizing Online Platforms to Boost Revenue
- 4.1 Why is a Strong Online Presence Essential?
- 4.2 How to Leverage Social Media for Tourism Marketing
- 4.3 What Are the Benefits of Using Online Booking Platforms?
- 5. Specialized Tourism Services for Higher Income
- 5.1 What Are the Opportunities in Adventure Tourism?
- 5.2 How to Cater to Luxury Travel Markets
- 5.3 What Are the Benefits of Ecotourism and Sustainable Travel?
- 6. Creating Unique Travel Experiences
- 6.1 How to Design Personalized Travel Itineraries
- 6.2 What Are the Key Elements of Cultural Tourism?
- 6.3 How to Organize Themed Tours and Events
- 7. Maximizing Profit with Effective Pricing Strategies
- 7.1 What Factors Should Influence Your Pricing?
- 7.2 How to Implement Dynamic Pricing in Tourism
- 7.3 What Are the Benefits of Offering Package Deals?
- 8. Building Strong Relationships with Suppliers and Partners
- 8.1 Why Are Supplier Relationships Important?
- 8.2 How to Negotiate Favorable Terms with Suppliers
- 8.3 What Are the Advantages of Partnering with Local Businesses?
- 9. Legal and Regulatory Considerations
- 9.1 What Licenses and Permits Do You Need?
- 9.2 How to Comply with Health and Safety Regulations
- 9.3 What Insurance Coverage is Necessary?
- 10. Sustainable Tourism Practices for Long-Term Success
- 10.1 Why is Sustainability Important in Tourism?
- 10.2 How to Implement Eco-Friendly Practices
- 10.3 What Are the Benefits of Supporting Local Communities?
- 11. Case Studies of Successful Tourism Businesses
- 11.1 How Did Successful Businesses Overcome Challenges?
- 11.2 What Strategies Led to Their Growth and Profitability?
- 11.3 What Lessons Can You Learn From Their Experiences?
- 12. Trends Shaping the Future of Tourism
- 12.1 What is the Role of Technology in Future Tourism?
- 12.2 How Will Artificial Intelligence Transform the Industry?
- 12.3 What Are the Emerging Trends in Sustainable Travel?
- 13. How SIXT.VN Can Help You Succeed
- 13.1 What Services Does SIXT.VN Offer?
- 13.2 How Can SIXT.VN Enhance Your Business Operations?
- 13.3 What Support and Resources Does SIXT.VN Provide?
- 14. Real-Life Success Stories with SIXT.VN
- 14.1 How Local Tour Operators Increased Bookings
- 14.2 How Accommodation Providers Improved Occupancy Rates
- 14.3 How Transportation Services Grew Their Clientele
- 15. Getting Started: A Step-by-Step Guide
- 15.1 How to Develop a Business Plan
- 15.2 What Legal and Financial Steps Should You Take?
- 15.3 How to Market Your Services Effectively
- 16. Networking and Building Connections
- 16.1 Why is Networking Important in Tourism?
- 16.2 How to Attend Industry Events Effectively
- 16.3 What Are the Benefits of Joining Tourism Associations?
- 17. Common Mistakes to Avoid
- 17.1 What Are the Pitfalls of Poor Customer Service?
- 17.2 How to Avoid Overspending on Marketing
- 17.3 What Are the Risks of Neglecting Sustainability?
- 18. Tools and Resources for Success
- 18.1 What Software and Apps Can Help?
- 18.2 How to Use Data Analytics for Better Decision-Making
- 18.3 What Online Courses and Training Programs Are Available?
- 19. Staying Motivated and Adapting to Change
- 19.1 How to Handle Setbacks and Challenges
- 19.2 What Are the Benefits of Continuous Learning?
- 19.3 How to Stay Inspired in the Tourism Industry
- 20. The Future is Yours: Making Money in Tourism Today
- FAQ: Making Money in the Tourism Industry
- How much can you earn as a tour guide in Hanoi?
- Can you start a tourism business with no prior experience?
- What are the most profitable tourism niches in Vietnam?
- How can you compete with large online travel agencies?
- What are the best marketing strategies for a new tourism business?
- How can you ensure customer satisfaction in the tourism industry?
- What are the key factors to consider when choosing a business location?
- How can you leverage technology to improve your tourism business?
- What are the most common legal issues faced by tourism businesses?
- How can you stay updated on the latest trends in the tourism industry?
1. Understanding the Tourism Industry Landscape
The tourism industry is a multifaceted sector contributing significantly to global economies. Understanding its dynamics is crucial for anyone looking to make money in this field. According to research from the Vietnam National Administration of Tourism in 2023, tourism accounts for over 10% of Vietnam’s GDP, highlighting its economic importance.
1.1 What are the Key Components of the Tourism Industry?
The tourism industry encompasses various sectors, including transportation, accommodation, food and beverage, recreation, and entertainment. Each component offers unique opportunities for generating income. In Vietnam, for instance, the rise in ecotourism has created new avenues for local communities to benefit from sustainable tourism practices.
1.2 How Can You Identify Lucrative Niches in Tourism?
Identifying lucrative niches involves understanding market trends and traveler preferences. Researching popular destinations, activities, and demographics can reveal untapped opportunities. For example, a growing interest in cultural immersion experiences in Hanoi presents opportunities for specialized tours and services, which SIXT.VN can help facilitate.
1.3 What are the Challenges and Opportunities in the Tourism Sector?
The tourism sector faces challenges such as seasonality, economic fluctuations, and environmental concerns. However, these challenges also create opportunities for innovation and sustainable tourism solutions. SIXT.VN addresses these challenges by offering flexible booking options, promoting eco-friendly practices, and providing diverse services to cater to different traveler needs.
2. Essential Skills and Knowledge for Success
To succeed in the tourism industry, certain skills and knowledge are indispensable. These include customer service, communication, sales, and marketing.
2.1 Why is Customer Service Crucial in Tourism?
Exceptional customer service is vital as it directly impacts traveler satisfaction and loyalty. Providing personalized experiences and addressing customer needs promptly can lead to repeat business and positive reviews. SIXT.VN emphasizes customer satisfaction by offering 24/7 support and customized travel solutions.
2.2 What Communication Skills Do You Need?
Effective communication skills are essential for interacting with diverse clients, suppliers, and partners. This includes active listening, clear articulation, and cross-cultural communication. According to a 2022 survey by the Tourism Authority of Thailand, businesses with strong communication strategies saw a 30% increase in customer satisfaction.
2.3 How Can Sales and Marketing Skills Enhance Your Earnings?
Proficiency in sales and marketing enables you to attract more clients and promote your services effectively. This includes understanding digital marketing, social media promotion, and sales techniques. SIXT.VN utilizes targeted marketing campaigns and offers attractive promotions to maximize customer engagement and sales.
3. Top Business Ideas in the Tourism Industry
The tourism industry offers a plethora of business ideas, ranging from tour operations to accommodation services.
3.1 How to Start a Tour Operator Business
Starting a tour operator business involves planning itineraries, managing logistics, and providing guided tours. Focusing on niche markets and offering unique experiences can attract a specific clientele. In Hanoi, for example, organizing food tours or historical walking tours can be highly profitable.
3.2 What Are the Benefits of Offering Accommodation Services?
Providing accommodation services, such as running a hotel, guesthouse, or vacation rental, can generate consistent income. Ensuring quality, comfort, and excellent service is crucial for attracting and retaining guests. SIXT.VN assists in finding and booking suitable accommodations that meet various budget and preference requirements.
3.3 How Can You Profit from Transportation Services?
Offering transportation services, like airport transfers or private car rentals, caters to travelers seeking convenient and reliable transportation options. Partnering with local transportation providers can expand your service offerings. SIXT.VN provides seamless airport transfer services in Hanoi, ensuring a hassle-free experience for tourists. Address: 260 Cau Giay, Hanoi, Vietnam. Hotline/Whatsapp: +84 986 244 358. Website: SIXT.VN.
4. Utilizing Online Platforms to Boost Revenue
Online platforms are indispensable tools for promoting and managing tourism businesses.
4.1 Why is a Strong Online Presence Essential?
A strong online presence allows you to reach a wider audience, build credibility, and facilitate bookings. This includes having a professional website, active social media accounts, and positive online reviews. According to a 2023 report by Expedia, 82% of travelers research online before booking.
4.2 How to Leverage Social Media for Tourism Marketing
Social media platforms like Instagram, Facebook, and TikTok are powerful tools for showcasing destinations, engaging with potential clients, and running targeted ad campaigns. Sharing high-quality photos and videos, creating engaging content, and interacting with followers can significantly boost your online presence.
4.3 What Are the Benefits of Using Online Booking Platforms?
Online booking platforms streamline the booking process, increase visibility, and provide a secure payment gateway. Partnering with platforms like Booking.com, Airbnb, and Expedia can help you reach a global audience. SIXT.VN integrates with multiple booking platforms to maximize reach and simplify the booking process for customers.
5. Specialized Tourism Services for Higher Income
Offering specialized tourism services can attract niche markets and command higher prices.
5.1 What Are the Opportunities in Adventure Tourism?
Adventure tourism caters to travelers seeking thrilling and unique experiences, such as hiking, rock climbing, and water sports. Offering guided tours and specialized equipment can generate significant income. Vietnam’s diverse landscapes, from the mountains of Sapa to the caves of Phong Nha, offer numerous opportunities for adventure tourism.
5.2 How to Cater to Luxury Travel Markets
Luxury travel markets demand high-end accommodations, personalized service, and exclusive experiences. Offering bespoke itineraries, private tours, and VIP services can attract affluent travelers. In Hanoi, luxury services might include private dining experiences, chauffeur-driven tours, and stays in boutique hotels.
5.3 What Are the Benefits of Ecotourism and Sustainable Travel?
Ecotourism and sustainable travel appeal to environmentally conscious travelers seeking responsible and ethical travel options. Offering eco-friendly accommodations, tours, and activities can attract this growing market segment. SIXT.VN supports sustainable tourism by promoting eco-friendly practices and partnering with local communities.
6. Creating Unique Travel Experiences
Unique travel experiences can differentiate your business and attract travelers seeking something beyond the ordinary.
6.1 How to Design Personalized Travel Itineraries
Designing personalized travel itineraries involves understanding client preferences, interests, and budgets. This includes tailoring activities, accommodations, and transportation to meet individual needs. SIXT.VN specializes in creating customized travel itineraries that cater to diverse traveler profiles.
6.2 What Are the Key Elements of Cultural Tourism?
Cultural tourism focuses on exploring local traditions, history, and heritage. Offering guided tours of historical sites, cultural performances, and interactions with local communities can provide enriching experiences for travelers. Hanoi, with its ancient temples, traditional water puppet shows, and vibrant street life, is a prime destination for cultural tourism.
6.3 How to Organize Themed Tours and Events
Organizing themed tours and events, such as food festivals, music events, and art exhibitions, can attract specific interest groups and generate additional revenue. Partnering with local businesses and event organizers can enhance your offerings.
7. Maximizing Profit with Effective Pricing Strategies
Effective pricing strategies are crucial for maximizing profit while remaining competitive.
7.1 What Factors Should Influence Your Pricing?
Factors influencing your pricing should include costs, competition, seasonality, and perceived value. Balancing these factors ensures you remain profitable while attracting customers. According to a 2021 study by Cornell University, dynamic pricing can increase revenue by up to 25%.
7.2 How to Implement Dynamic Pricing in Tourism
Dynamic pricing involves adjusting prices based on demand, time of year, and other factors. This strategy allows you to maximize revenue during peak seasons and attract customers during off-peak periods. SIXT.VN uses dynamic pricing to offer competitive rates and optimize occupancy levels.
7.3 What Are the Benefits of Offering Package Deals?
Offering package deals that combine accommodations, transportation, and activities can attract customers seeking value and convenience. Packaging services can also increase overall revenue by encouraging customers to spend more.
8. Building Strong Relationships with Suppliers and Partners
Strong relationships with suppliers and partners are essential for accessing better deals, expanding your service offerings, and enhancing your business reputation.
8.1 Why Are Supplier Relationships Important?
Good supplier relationships provide access to competitive rates, exclusive deals, and reliable services. This includes hotels, airlines, tour operators, and transportation providers.
8.2 How to Negotiate Favorable Terms with Suppliers
Negotiating favorable terms involves building trust, demonstrating value, and maintaining open communication. This can include negotiating commission rates, payment terms, and access to special promotions.
8.3 What Are the Advantages of Partnering with Local Businesses?
Partnering with local businesses can enhance your service offerings, support the local economy, and provide authentic experiences for travelers. This includes restaurants, shops, and cultural attractions. SIXT.VN collaborates with local businesses in Hanoi to offer unique and enriching experiences for its customers.
9. Legal and Regulatory Considerations
Understanding and complying with legal and regulatory requirements is crucial for operating a tourism business.
9.1 What Licenses and Permits Do You Need?
Licenses and permits vary depending on the type of business and location. This may include business licenses, tourism permits, and health and safety certifications.
9.2 How to Comply with Health and Safety Regulations
Complying with health and safety regulations ensures the well-being of your clients and protects your business from liabilities. This includes implementing safety protocols, providing adequate insurance coverage, and adhering to hygiene standards.
9.3 What Insurance Coverage is Necessary?
Necessary insurance coverage includes liability insurance, property insurance, and professional indemnity insurance. These policies protect your business from financial losses due to accidents, injuries, and other unforeseen events.
10. Sustainable Tourism Practices for Long-Term Success
Implementing sustainable tourism practices is essential for preserving natural resources, supporting local communities, and ensuring the long-term viability of your business.
10.1 Why is Sustainability Important in Tourism?
Sustainability ensures that tourism activities minimize negative impacts on the environment and local communities. This includes reducing carbon emissions, conserving water and energy, and supporting local businesses.
10.2 How to Implement Eco-Friendly Practices
Implementing eco-friendly practices includes using renewable energy, reducing waste, conserving water, and promoting responsible travel behavior. This also involves educating clients about sustainable tourism and encouraging them to make eco-friendly choices.
10.3 What Are the Benefits of Supporting Local Communities?
Supporting local communities through tourism can create economic opportunities, preserve cultural heritage, and foster positive relationships between travelers and residents. This includes hiring local staff, sourcing local products, and supporting community-based tourism initiatives. SIXT.VN actively supports local communities in Hanoi by partnering with local businesses and promoting cultural experiences.
11. Case Studies of Successful Tourism Businesses
Examining case studies of successful tourism businesses can provide valuable insights and inspiration.
11.1 How Did Successful Businesses Overcome Challenges?
Successful businesses often overcome challenges through innovation, adaptability, and a strong focus on customer service. This includes adapting to changing market conditions, implementing new technologies, and addressing customer feedback.
11.2 What Strategies Led to Their Growth and Profitability?
Strategies leading to growth and profitability include effective marketing, strong partnerships, and a commitment to quality and sustainability. This also involves understanding customer needs, providing personalized experiences, and adapting to changing market trends.
11.3 What Lessons Can You Learn From Their Experiences?
Lessons learned from successful businesses include the importance of planning, adaptability, customer service, and sustainability. This also involves understanding the market, building strong relationships, and continuously innovating to stay ahead of the competition.
12. Trends Shaping the Future of Tourism
Staying informed about emerging trends is crucial for adapting and thriving in the tourism industry.
12.1 What is the Role of Technology in Future Tourism?
Technology plays a pivotal role in shaping the future of tourism, enabling personalized experiences, streamlining operations, and enhancing communication. This includes using artificial intelligence, virtual reality, and mobile apps to improve the traveler experience.
12.2 How Will Artificial Intelligence Transform the Industry?
Artificial intelligence can transform the industry by automating tasks, personalizing recommendations, and improving customer service. This includes using chatbots to answer inquiries, analyzing data to predict travel trends, and creating customized itineraries based on individual preferences.
12.3 What Are the Emerging Trends in Sustainable Travel?
Emerging trends in sustainable travel include regenerative tourism, carbon offsetting, and community-based tourism. These trends reflect a growing awareness of the environmental and social impacts of tourism and a desire to travel more responsibly.
13. How SIXT.VN Can Help You Succeed
SIXT.VN offers a range of services to support your success in the tourism industry, from airport transfers to customized tours.
13.1 What Services Does SIXT.VN Offer?
SIXT.VN provides airport transfer services, hotel booking assistance, tour planning, and customized travel itineraries. These services cater to diverse traveler needs and preferences, ensuring a seamless and enjoyable experience.
13.2 How Can SIXT.VN Enhance Your Business Operations?
SIXT.VN enhances your business operations by providing reliable transportation, convenient accommodation options, and customized tour packages. This allows you to focus on providing exceptional customer service and creating memorable experiences for your clients.
13.3 What Support and Resources Does SIXT.VN Provide?
SIXT.VN provides 24/7 customer support, online booking tools, and marketing resources to help you succeed in the tourism industry. This includes access to a network of suppliers, training materials, and promotional opportunities. Address: 260 Cau Giay, Hanoi, Vietnam. Hotline/Whatsapp: +84 986 244 358. Website: SIXT.VN.
14. Real-Life Success Stories with SIXT.VN
Discover how others have achieved success in the tourism industry with SIXT.VN.
14.1 How Local Tour Operators Increased Bookings
Local tour operators have increased their bookings by partnering with SIXT.VN and offering customized tour packages. This includes promoting unique experiences, providing reliable transportation, and ensuring exceptional customer service.
14.2 How Accommodation Providers Improved Occupancy Rates
Accommodation providers have improved their occupancy rates by listing their properties on SIXT.VN and offering competitive rates. This includes providing quality accommodations, ensuring excellent service, and catering to diverse traveler needs.
14.3 How Transportation Services Grew Their Clientele
Transportation services have grown their clientele by partnering with SIXT.VN and providing reliable airport transfers and private car rentals. This includes ensuring punctuality, safety, and comfort for travelers.
15. Getting Started: A Step-by-Step Guide
Ready to start making money in the tourism industry? Here’s a step-by-step guide to get you started.
15.1 How to Develop a Business Plan
Develop a business plan that outlines your vision, goals, target market, and financial projections. This includes conducting market research, identifying your competitive advantage, and developing a marketing strategy.
15.2 What Legal and Financial Steps Should You Take?
Take the necessary legal and financial steps to register your business, obtain licenses and permits, and secure funding. This includes consulting with legal and financial advisors, setting up a business bank account, and obtaining insurance coverage.
15.3 How to Market Your Services Effectively
Market your services effectively by creating a strong online presence, engaging with potential clients on social media, and offering attractive promotions. This includes developing a marketing strategy, creating compelling content, and utilizing online advertising.
16. Networking and Building Connections
Networking and building connections are essential for expanding your reach and accessing new opportunities.
16.1 Why is Networking Important in Tourism?
Networking is important in tourism because it allows you to connect with suppliers, partners, and potential clients. This includes attending industry events, joining professional organizations, and participating in online forums.
16.2 How to Attend Industry Events Effectively
Attend industry events effectively by preparing in advance, setting goals, and following up with contacts after the event. This includes researching the event, identifying key attendees, and developing a strategy for networking.
16.3 What Are the Benefits of Joining Tourism Associations?
Joining tourism associations provides access to resources, training, and networking opportunities. This includes participating in industry events, accessing market research, and receiving support from industry experts.
17. Common Mistakes to Avoid
Avoiding common mistakes can save you time, money, and frustration.
17.1 What Are the Pitfalls of Poor Customer Service?
Pitfalls of poor customer service include negative reviews, loss of repeat business, and damage to your reputation. This includes failing to respond to inquiries, providing inaccurate information, and neglecting customer needs.
17.2 How to Avoid Overspending on Marketing
Avoid overspending on marketing by setting a budget, tracking your results, and focusing on cost-effective strategies. This includes using targeted advertising, creating engaging content, and utilizing social media.
17.3 What Are the Risks of Neglecting Sustainability?
Risks of neglecting sustainability include damage to the environment, negative impacts on local communities, and loss of customers who value responsible travel. This includes implementing eco-friendly practices, supporting local businesses, and promoting ethical tourism.
18. Tools and Resources for Success
Utilizing the right tools and resources can streamline your operations and enhance your business performance.
18.1 What Software and Apps Can Help?
Software and apps that can help include CRM systems, booking platforms, and marketing tools. This includes using software to manage customer relationships, track bookings, and analyze marketing data.
18.2 How to Use Data Analytics for Better Decision-Making
Use data analytics to make better decisions by tracking key performance indicators, analyzing customer behavior, and identifying market trends. This includes using data to optimize pricing, improve customer service, and develop marketing strategies.
18.3 What Online Courses and Training Programs Are Available?
Online courses and training programs are available on topics such as customer service, marketing, and sustainability. This includes taking courses to improve your skills, stay up-to-date on industry trends, and earn certifications.
19. Staying Motivated and Adapting to Change
Staying motivated and adapting to change are essential for long-term success in the dynamic tourism industry.
19.1 How to Handle Setbacks and Challenges
Handle setbacks and challenges by remaining positive, learning from your mistakes, and seeking support from mentors and peers. This includes developing a resilient mindset, adapting to changing market conditions, and continuously innovating.
19.2 What Are the Benefits of Continuous Learning?
Benefits of continuous learning include staying up-to-date on industry trends, improving your skills, and enhancing your competitiveness. This includes reading industry publications, attending conferences, and taking online courses.
19.3 How to Stay Inspired in the Tourism Industry
Stay inspired in the tourism industry by exploring new destinations, connecting with passionate travelers, and celebrating your successes. This includes traveling to new places, sharing your experiences, and recognizing your achievements.
20. The Future is Yours: Making Money in Tourism Today
The tourism industry offers vast opportunities for those willing to learn, adapt, and innovate. With the right skills, strategies, and partnerships, you can create a successful and rewarding career. SIXT.VN is here to support you every step of the way. Address: 260 Cau Giay, Hanoi, Vietnam. Hotline/Whatsapp: +84 986 244 358. Website: SIXT.VN.
FAQ: Making Money in the Tourism Industry
How much can you earn as a tour guide in Hanoi?
Earnings as a tour guide in Hanoi vary widely based on experience, type of tour, and clientele. Entry-level guides can earn around $500-$800 per month, while experienced guides specializing in niche tours can earn upwards of $1500 per month.
Can you start a tourism business with no prior experience?
Yes, you can start a tourism business with no prior experience, but it requires thorough research, planning, and a willingness to learn. Consider taking courses, seeking mentorship, and partnering with experienced professionals.
What are the most profitable tourism niches in Vietnam?
Profitable tourism niches in Vietnam include luxury travel, adventure tourism, ecotourism, and cultural immersion experiences. These niches attract high-spending travelers seeking unique and authentic experiences.
How can you compete with large online travel agencies?
You can compete with large online travel agencies by offering personalized service, niche expertise, and unique experiences. Focusing on customer relationships and providing exceptional service can set you apart.
What are the best marketing strategies for a new tourism business?
The best marketing strategies include creating a strong online presence, engaging on social media, utilizing targeted advertising, and partnering with local businesses. Also, focus on creating high-quality content and offering attractive promotions.
How can you ensure customer satisfaction in the tourism industry?
Ensure customer satisfaction by providing personalized service, responding promptly to inquiries, and addressing customer needs. This includes offering high-quality products, ensuring safety and comfort, and soliciting feedback.
What are the key factors to consider when choosing a business location?
Key factors to consider include accessibility, visibility, proximity to attractions, and competition. Also, consider the cost of rent, availability of resources, and local regulations.
How can you leverage technology to improve your tourism business?
Leverage technology by using CRM systems, booking platforms, and marketing tools. This includes using software to manage customer relationships, track bookings, and analyze marketing data.
What are the most common legal issues faced by tourism businesses?
Common legal issues include licensing and permitting, health and safety regulations, and liability insurance. Also, ensure you are complying with consumer protection laws and labor regulations.
How can you stay updated on the latest trends in the tourism industry?
Stay updated by reading industry publications, attending conferences, joining professional organizations, and participating in online forums. Also, follow industry leaders on social media and subscribe to newsletters.